SQL 2005 Express cannot restore archive

Wei Koon Kong wrote:

Hi,

One of my customer having issue to restore SQL database, he received the error "cannot restore archive" when trying to do restoration, attached screen shoot. Please help.

Thanks.

Regards,
Kong

Hello Wei Koon Kong!

Thank you for finding time to report about the issue on Forum! I understand your concern and will be glad to help you.

Unfortunately due to the lack of sufficient investigation information it's hard to identify the exact cause o fthe issue. Please gather the following data: 

1. Acronis Recovery for MS SQL Server Management Console logs from the machine where it is installed:

   C:\Documents and Settings\All Users\Application Data\Acronis\DatabaseBackup\Logs

2. Acronis Recovery for MS SQL Server Agent logs from the machine where it is installed:

   C:\Documents and Settings\All Users\Application Data\Acronis\FomatikAgent\Logs

3. MS SQL Server native logs from the machine where Acronis Recovery for MS SQL Server Agent is installed:

   C:\Program Files\Microsoft SQL Server\MSSQL\LOG

4. Task Service logs from the machine where Acronis Recovery for MS SQL Server Agent is installed:

   C:\Documents and Settings\All Users\Application Data\Acronis\TasksService\Logs

5. Windows System Information File from the machine where Acronis Recovery for MS SQL Server Agent is installed.
6. Specify where the backup archive is stored (i.e. NAS device, local drive, FTP etc).
7. Check whether a database can be backed up successfully by means of MS SQL native utilities.

After that please kindly contact support directly with the information attached. Keep in mind that should there be any procrastination with the reply, you can always specify us the case number. We will do our best to speed up the process.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!