Acronis Snap Deployment - Master Image Utility (Bootable Media Disk): Including new drivers
This week, I tested, learned and implemented Acronis Snap Deployment for Workstations 3.0. I was so happy with the trial that we went on ahead and purchased 100 licenses with plans to purchase hundreds more for ALL our machines. Thus far, I am extremely happy with the product. However, I am running into a little bit of a problem, which I know we can get past. We just purchased and received brand new HP desktops. I am building an image for these off of one of them. However, when I try to use the bootable media disc (with Snap Deploy Agent, Standalone Utility, and Master Image Creator), I cannot see the network to upload the image to my server. Now, it works just fine on an older IBM machine (ThinkPad T500). I know what the problem is, it’s drivers. The machine is an HP/Compaq 500B-MT desktop. We will also be receiving new Dell Latitudes this next week, which are also new models. In your manual, it says: “Acronis regularly supplements the driver set with drivers for new devices. However, there may be a chance of drivers being incompatible with your hardware and the bootable component cannot start, hangs, or cannot access the necessary device.” My question is, how can I build the boot disc to include the drivers needed for all the machines in the past and in the future that we purchase. We will be purchasing about 30 Dell laptops that are new models next week, and I am confident I will run into the same issue. It’s NOT a bad thing here, I expected (more or less wondered about) this issue. Luckily for both of us, I tested and demoed using a laptop where the drivers were already included in the media disc build. I need to know how I can build the "bootable media" disc to include drivers for all my machines, and machines in the future that we order. I read in another thread that I could use BartPE or submit a ticket to support to have you guys build the disc for me including the new drivers. I am a little confused on why these are my only two choices, as this should be something I should be able to do within the software I already purchased and not either having you do it or building it through another 3rd party application. I have put a ticket in to email, I tried using the live chat, but live chat wanted to sell my Universal Deployment (which we will use eventually, but that is NOT what I need here). Email support has yet to get back with me. I need help very quickly. Your help is GREATLY appreciated, as tomorrow I plan to give my boss the demo/training so we can move forward working together to get all our PC’s imaged.
Dear Acronis,
Please help us out here, we have the same problem, onlo now with new Fujitsu laptops (model lifebook E780)februari 2010. With other laptops I can see the share on the acronis server to create the image to.
I have the same issue with Dell Optiplex 380s, I am not able to see the network when creating the image AND I'm not able to boot using the CD into deploy agent (it freezes).
There is an issue with Snap and these new network drives. 380s just replaced 360 and deploy used to work fine.
Hello Ronald and Armin!
Welcome on Acronis Forum and thank you for finding time to report about the issue!
As already mentioned by Alexander, both issues can be resolved by obtaining new Bootable CD. It is built on another loader, so should recognise NIC properly and resolve freezing issue as well.
In order to obtain the latest Bootable Rescue Media, please log into your account and download new *.iso from here.
Please note that for this operation you should have the product registered (you can do it here).
Please burn the ISO image using appropriate writing software such as Nero or Roxio Easy CD Creator which runs on your computer. This image is a full working copy of the boot disc for Acronis Snap Deploy. After you create a boot disc from the downloaded file, please check its functionality and inform us if there are any problems.
We recommend you to refer to the following article if you are not familiar with ISO burning.
Should the issue persist, we will need to take a closer look at the issue. Could you please provide us with Acronis Linux Report from the Acronis Bootable Rescue Media you are using? This will help us to identify the exact reason of the problem and provide you with appropriate solution.
I would appreciate if you could kidnly keep us posted regarding the case so that we could assist you when necessary.
Thank you in advance!
Hello,
Ronald, I just want to inform you that I responded to your private message with the instructions (similar to the above) on how to download the ISO file. Please post the results and let us know whether this version is able to recognize your network.
We are looking forward to hearing back from you at your earliest convenience.
Thank you.
Hi there,
I have the same issue and build 3329 does not regognise the network, we are pretty much building each desktop we have from scratch which takes a long time and not exactly the reason why we are using Acronis or not as it seems to be everytime Dell bring something new out.. Which isnt your fault entirely.
Kind regards
Hello Michael!
Thank you for your kind comment!
I completely share your concern and will be glad to assist you. You are right, currently our Acronis Snap Deploy has issues with recognising new Dell NICs, but we have a fix for it, and it will be included into the next build, which is in production at the moment. Meanwhile we ask our customers to update the bootable components - it is a simple operation and doesn't take a lot of time. I completely understand how inconvenient it may be and would like to apologies for this inconvenience.
Still I would like to offer you this workaround in case you're still experiencing this issue - we have updated the components recently, so ithis solution may help us to resolve the problem. Please let me know in case the problem is still present - I will send you the fix immediately.
Should you have any questions or concerns, please, share it with me, I will be glad to address every your question.
Thank you for understanding and cooperation!
Still I would like to offer you this workaround in case you're still experiencing this issue - we have updated the components recently, so ithis solution may help us to resolve the problem. Please let me know in case the problem is still present - I will send you the fix immediately.
Should you have any questions or concerns, please, share it with me, I will be glad to address every your question.
Thank you for understanding and cooperation!
Hi Yana,
I keep checking my PM's but you still havent sent me the fix?
Kind regards
Michael
Hello Michael!
Thank you for your follow-up message. Probably there was a glitch on Forum and you didn't receive my message. Let me resend it to you.
Please let me know in case it didn't arrive, or something's confusing you.
Thank you!
Yana,
I too am having the exact same problems as Michael Jones regarding the Optiplex 380s. How may I get access to this same fix you sent him? Thank you,
-Joshua
<moderator's note: issue addressed in the Main Thread, please feel free to refer to it>