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ASD 5 Network folder was not visible and prompts an error

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Hi

Tried creating an image from my snap deploy management console but when I will put the location for the image it was prompting an error "You don't have enough privileges to create file ... Please choose another location.

The location of the backup folder is shared and all the permissions are allowed.

Also, installed the asd 5 agent to the machine to be imaged. Tried running it from the program files but only Acronis Remote Agent service is running. Should there be other service running?

What could be the reason and resolution for this?

We're aiming to create an image without restarting the master image machine.

Please help thanks!

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