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ASD: Client removed from deployment session even if deployment was unsuccessful

Thread needs solution

Hello,

If i begin a scheduled deployment task with several MAC addresses, and if one of the clients begins and fails the deployment process (due to power-down or network communication issue), the client is removed from the deployment task, even if the process didn't finish successfully.

Is this a normal behaviour and if yes, how can it be chnaged to remove the client from deployment task only if it finished the deployment?

Thanks,
Michael

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Hello Michael,

Thank you for your message. I will do my best to assist you.

This is not a normal behavior, however, I was not able to find any issues to this in our system. The best way to resolve this, is to contact our support directly and we will be able to resolve it for you.

Please let me know if you have additional questions.

Thank you.

Thank you Anton.

Just to make sure: am i entitled for support even if i'm running a trial version for POC purposes?

Regards,
Michael

Hello Michael,

Thank you for getting back to me.

We offer 30 day trial support from the moment of trial version registration. Unfortunately I could not find any registered products under your Acronis web-account, that is why I am afraid I cannot provide you with a definite answer. Please feel free to check this article for additional information and you can also take a look at trial versions' limitations here.

Let me know if you have additional questions or issues and I will be happy to assist you.

Thank you.