Cannot create Master Image in desired folder

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 3
Comments: 5

Hello,

When utilizing the Bootable media to create a Master image of our systems, I am unable to create the images in the location which I would like to. I am utilizing a file server as our Acronis Snap Deploy server, and have installed there the OS deploy server, License server and Acronis PXE server.

I have booted the workstation with the bootable media obtained via download from this website (build 3470), and chosen "Master Image Creator". When attempting to choose the location for the image, and I attempt to show the listing of folders within this server, I am unable to do so, and therefore unable to place my image in the correct location. When showing the listing of folders on other file servers, I am prompted for a domain user account and password. I can enter my admin account and then see the folders and choose any which the admin has access to. When I choose the server which houses my images, I get no such prompt.

Is there any way for me to be able to place my images on the server I wish, without having to create it on another server and then move it to the desired location?

Fri, 05/20/2011 - 21:27
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 24
Comments: 3268

Dear Keith!

Thank you for finding time to open the thread regarding this question, I will be glad to assist you with it.

It looks like the connectivity issues. We cannot say for sure what caused the problem due to the lack of sufficient diagnostic information, and the situation requires investigation. Could you please gather the following data: 

  1. Whether the target file server  is in the same subnet
  2. Whether you can browse it from the bootable media via IP address
  3. The screenshot of the issue (if possible)
  4. Acronis Linux Report from the bootable media you're using

submit a case with the information attached, and let us know its number.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Mon, 05/23/2011 - 15:09
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 3
Comments: 5

1. We only have the one subnet at this location, so yes it is in the same subnet.
2. Not sure what you mean.
3. No Screenshot is possible, as I get the issue after booting with the Snap Deploy Rescue media, rather than in a windows session.
4. I have attached the report to this message.

Attachment Size
65981-95656.txt 106.4 KB
Wed, 05/25/2011 - 20:49
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 88
Comments: 4769

Hello Keith,

Thank you for replying.

Before contacting our Support team with the diagnostic information that you collected would you be kind enough to take a look at this KB article and see if it resolves the issue.

Please let me know if you have additional questions.

Thank you.

Thu, 05/26/2011 - 06:29
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 3
Comments: 5

The KB article does not help at all.

I am able to see the "Computers near me" and also am able to connect to most of them.

The issue is: I cannot get to the one computer where I want to store my images, which has a shared folder specifically for storing my images, and which I use to deploy images.

I have double-checked the Sharing permissions, the NTFS Permissions and even removed and re-created the folder. It will not allow me to place my master image on this computer at all. I can place it on our other file server. I can place it on other PCs on the network.

As of now, I have to create the images elsewhere, then move the image to the correct server via windows.

Thu, 05/26/2011 - 12:05