Cannot deploy to HP Pro 3120 with Realtek GBE

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 3
Comments: 5

Have been using Acronis Snap Deploy 3 for ages. Using latest build #3329 which I downloaded again today and reinstalled just to see if it would fix the problem. It didnt.

All previous HP & Dell computers have worked fine when deploying images using PXE. Howerver, the HP Pro 3120 SFF, which has a Realtek GBe adapter, doesn't work.

- PXE is started on the computer
- An IP address is obtained and Acronis boot loader starts.
- The deploy agent waits on screen saying "connecting to Acronis OS Deploy server (also shows IP - address, default GW etc).
- I then go to the Deploy Server and the session shows with the IP address of the computer.
- I start the deployment, which returns a failure message after about 10 seconds.

Log is shown in attached screenshot.

Any advice?

As mentioned, previous HP and Dell computers have all worked fine. Have already reinstalled the whole application today.

Thanks

M

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Tue, 10/19/2010 - 16:35
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 24
Comments: 3268

Hello Michael!

Welcome to our Forum, we're glad to greet you here!

It's hard to say for sure what went wrong, but looks like the issue with the NIC. Let's do the following: 

  1. I will send you via Private message the update for bootable components, that may fix the issue. You will proceed with the instructions and see whether the issue remains.
    In case this solution doesn't help, please gather
  2. Wireshark
  3. OS Deploy Server logs
  4. Agent logs

After that please kindly contact support directly with the information attached. Keep in mind that should there be any procrastination with the reply, you can always specify us the case number. We will do our best to speed up the process.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Wed, 10/27/2010 - 16:44
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 0
Comments: 2

I'm having the same issue with an HP Pro 3000 SFF. This happend recently with the standard HP Pro 3000 and I was able to fix that problem with an updated bootable component but now it's happening again. I know it's the nic and need an update. Will this continue to happen as new nics are being developed?

Mon, 11/08/2010 - 14:07
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 24
Comments: 3268

Hello Tim!

Thank you for your comment, and for sharing your concerns with us, we appreciate it.

I completely share your frustration, but rest assured that the situation will be improved: currently the problem’s caused by the lack of the updates for the software. At the moment our Development team is working on releasing the new version, that will contain the latest fixes and drivers, so the situation should get solved.

I’m very sorry for the inconvenience you’ve faced with the software again. We just got the most recent media uploaded, so I will be glad to provide you with the link to the components. In case this doesn’t help, please follow the instructions mentioned in this comment.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Tue, 11/09/2010 - 15:38