Cannot find Acronis server?

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Posts: 5
Comments: 4

Hi,

I've been using Acronis Snap Deploy for about 2 years. I've had this problem ever since we've installed it. The way I image a lab is I boot every PC to the PXE server. I have a menu that I switch them all to the snap deploy or whatever it says. Then they boot into a screen where it waits for me to send an image to the PCs.

In a lab of 30 PCs, it's normal for 2-4 PCs to fail. I'm 99% sure they're almost always the same PCs. For example, right now I'm reimaging a lab of about 30 PCs. 2 PCs failed. After a minute or so, they'll come back with an error saying it can't find the Acronis server. If I look closer, they have a 169.254.x.x IP address. What I've been doing for 2 years now is the few PCs that get the error, I just pull the hard drive and put them into another PC that works, image it, and put it back. Kind of an annoying step, but it works in the end.

There has to be a better way. Does anyone have any suggestions to troubleshoot why this happens?

Thank You,

David

Thu, 03/03/2011 - 17:55
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 88
Comments: 4769

Hello David,

Thank you for posting. I will do my best to help you.

It is difficult to say why this issue occurs without additional information. I would really appreciate if you could get back to me with these reports, by the way, if you need immediate help you can always contact our Support team directly with the same logs:

1. Please make sure you are using the latest build of Acronis Snap Deploy 3 and the bootable media and the PXE server are updated.

2. AcronisInfo report from the machine where ASD 3 Management Console is installed.

3. Agent logs.

4. Os Deploy Server logs.

Please let me know if you have any other questions.

Thank you.

Mon, 03/07/2011 - 10:12
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