Client will not accept image

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We recently did a company split and I had to replace and image several HDD's for the transition. On two computers, however, I was able to create an image from the PC, but not deploy that same image back to the PC. They are a D620 and an E6500. What happens is that I can connect to the Acronis console through an Onboard NIC boot on the laptop, I can setp through the process of deploying the image on the Acronis Managment Console (server), the server seems to connect to the laptop but before the progress gets to 1%, the laptop restarts. Has anyone had this issue, and what might I be able to do to resolve it?

It might be worth mentioning that I imaged a variety of computers (same models as these and others) with no incident.

Regards,

Mon, 10/03/2011 - 16:46
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Hello Jody,

Thank you for your post. I will do my best to assist you.

This issue is most likely caused by either network or hardware configuration. I would recommend to toggle multicast/unicast settings in the deployment template to check which one works in this specific situation. Please check page 63 from the user guide for additional information.

Should you need additional help please contact our Support team directly.

Please let me know if you have additional questions.

Thank you.

Tue, 10/04/2011 - 12:52
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Try formatting the drive, then bring the image back down. I have experienced the same issue. The only thing I can think of is Acronis finds that the destination drive has the same image already loaded and exits. If I format the drive and repeat the deployment it works?

Tue, 10/04/2011 - 15:44
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Anton wrote:

This issue is most likely caused by either network or hardware configuration. I would recommend to toggle multicast/unicast settings in the deployment template to check which one works in this specific situation.

Anton,
We always use UNICAST, but I tried your suggestion and toggled to MULTICAST with the same results.

Heritage Group wrote:

Try formatting the drive, then bring the image back down.

I also tried this, with the same results. I will be contacting Acronis Support tomorrow to see what we can do to resolve the issue. Strange that it's only hit and miss, and between identical machines, they behave so differently.

[EDIT]
--Additionally I attempted Universal Deploy - no dice. Calling Tech Support now. :-/

Thu, 10/20/2011 - 14:02
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
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I had what we call around here a "BFO" (Blinding Flash of the Obvious). Just in case anyone else has this issue, make sure you have available licenses. :-/ I purchased and imported more licenses and the deploys went off without a hitch. Thanks for the assistance in this, even though it turned out I just needed to stop, take a breath and look around. :-)

Fri, 10/21/2011 - 19:17