could not install snap deploy 3 on windows 7 sp1

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
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Comments: 1

hello every body,

i just bought the software today. i tried to install it in my Windows 7 Ultimate Service Pack 1.

when i try to install the Management Console installation it will go with the steps till i reach the real installation. it will begin to install and suddenly will role back and will give me this error or message

"""""
installation incomplete

the installation was interrupted before Acronis snap and deploy management console could be installed. you need to restart the installer to try again.
"""""

i suspected that the Service Pack 1 is the issue. but the problem is that all the other programs like the license server will install without any problem.

i really need help on this issue.

Tue, 04/26/2011 - 17:14
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 88
Comments: 4769

Hello Thabet,

Thank you for posting and welcome to the forum. I will definitely help you with this installation issue.

I would really appreciate if you could get back to me with the following logs, they are necessary to troubleshoot installation issues:

1. .msi log.

2. AcronisInfo report.

In case you need immediate help you can always contact our Support team directly with these reports.

Please let me know if you have additional questions.

Thank you.

Wed, 04/27/2011 - 09:26
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 1

I had this same issue once when launching the installer from a network drive. All I did was copy the setup.exe to the local disk and ran it from there, and the installer finished without issue. Give it a shot.

Wed, 04/27/2011 - 16:42
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 1

thank you Anton i right clicked and extracted the installation file and install it from the desktop and it did work..

Thanks Mike.. i was installing it from the desktop before but through the GUI installation when extracted the MSI file only and install it it did work.

Sat, 04/30/2011 - 15:36