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Dell Optiplex 790. Hang on Changing SID

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Hi,

We are currently attempting to go through and update our image and have taken a snapshot image of one of our current machines.

We reboot the machine and boot into the Deployment utility where it connects to the server fine and deploys the image.

After a restart it comes back to the point where it advises "Changing Sid and other deployment options" but just sits there and doesn't proceed any further. Have tried leaving it for a weekend and no change

Have tried changing frrom Domain to Workstation and changing the computer name but still doesn't appear to make a difference.

We can still deploy using an image from 2 years ago but then we have to manually go through and update everything.

0 Users found this helpful

Hello Richard,

Thank for using Acronis software.

Please make sure that you are using the latest build of Acronis Snap Deploy 3 #3501. Please follow this link with instructions to download and install the update.

Unfortunately it is not clear why this issue occurs, but you can check the following article with a solution and workaround.

If it does not help, this issue will need investigation. Please gather the following information and contact our Support team.

1. OS Deploy Server logs.

2. ASD 3 Agent logs.

3. Process monitor log

If there is anything else i can do for you, please let me know.

Thank you, have a good day.