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HP EliteDesk 800 SFF Platinum G2 with Acronis Snap Deploy 5 5.0.1.660

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Hi Support,

we are trying to use ACRONIS Snap Deploy 5 (5.0.1.660) to deploy full MS Windows 10 images (*.tib) onto the following machines:

HP EliteDesk 800 SFF Platinum G2

The machines are equipped with the following ethernet-adapter:

Intel Ethernet Connection l219-LM

When running the Acronis Snap Deploy 5 Agent or the Image Creator on the clients, we are experiencing the following problem:

Acronis PXE is not able to connect to the clients: “no network connection” (original in German: ”Es sind keine Netzwerkschnittstellen verfügbar. Überprüfen Sie Ihre Netzwerkverbindungen.“

It seems that the PXE is not able to find the correct driver for the ethernet-adapter. We have tried to provide the drivers via boot.wim, via entering them within the image configuration at the console. It did not help.

DHCP-Server is running correctly on a separate server. When trying to deploy an image via WOL, the clients wakes up and responds, but does not continue.

Any help is appreciated!

Thanks, Roberto

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Unfortunately, PXE boot is limited to the hardware capabilities as it occurs before the Acronis media.  We've had that issue as well so have resorted to using USB 3.0 to Ethernet adapters as an easy fix.  However, the adapters will cost you roughly $15 U.S. each , but they save a lot of time and trouble in the long run and should continue to work down the road for other systems that have newer NIC's that bring these types of issues back. 

 

Thanks for your quick reply!

This is very unfortunate. Does anyone know an internal gigabit-adapter that wil definitely run with acronis PXE-boot and at the same time will fit the SFF housing of our machines?

The USB 3.0 dongle would surely be the best and most sustainable solution, but I am reluctant having to secure an additional external item against theft and vandalism, beacuse these computers are installed in a semi-public environment... I thus would rather aim for a solution that is protected by the housing.

 

Thanks, Roberto

Not one off the top of my head as I haven't used them.  I'm sure any older/generic gigabit ethernet adapter would work fine though - it's just the latest batch of ethernet adapters that seem to be a problem.  For instance, we have some older Dell Optiplex 790's that use a Intel® 82579LM Gigabit1 Ethernet LAN 10/100/1000 which works fine, but seems to be embedded on the board.  Dollars to doughnuts any $10-15$ PCI-E card from Amazon would work (http://www.amazon.com/Gigabit-Ethernet-Express-Network-Controller/dp/B0…

You would only need the USB 3.0 dongles for PXE deployment - they aren't meant to be long term use (unless you'd be deploying remotely - then that would be a bit of an issue).  If you do your builds in house where you have access to the systems, they would work out fine for deploying the images, and then remove them and use the internal NIC's for everything else. 

Thank you all,

we finally managed to get Acronis running with the original Intel ethernet-card. However, it did not work via PXE-boot but by supplying the UEFI-Drivers provided directly from Intel. We have create a AcronisWinPE.wim with Intel Drivers. Uefi and no Legacy in UEFI-BIOS.

Obviously the drivers provided by HP were flawed!

 

Thanks again and kind regards, Roberto

Hello i have the same problem...

Please can you send me you AcronisWinPE.wim with the drivers ?

Thanks a lot,

Rémy

Rémy Chabard wrote:

Hello i have the same problem...

Please can you send me you AcronisWinPE.wim with the drivers ?

Thanks a lot,

Rémy

WinPE is created based upon the license of the system used on the machine to create the WinPE.  It is agains the Microsoft EULA to distribute WinPE and the reason why Acronis uses Linux (opensource) for the base media, but users have to download the Windwows ADK and create the WinPE media themselves. 

Rémy Chabard on an additional note, if you create the WinPE after installing the Windows 10 (6.0) ADK and let Acronis build the WinPE for you automatically (regardless of the OS being used - still use the Win10 ADK) - the drivers may already be available in the WinPE as the Win10 ADK has a pretty good amount of driver support build in already.  The WinPE builder in Acronis let's you add drivers into the build as well, so you should be able to download them or grab them from the original system with something like DoubleDriver and then slip the NIC drivers in as well, but I'd try just using the Win10 ADK and seeing how it goes by itself.