IMAGE CORRUPT AFTER UPGRADING TO BUILD 3329

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We upgraded Acronis to Build 3329 to support the Dell E6410.

Now when we go to image the E6410, it takes about an hour to image, when it normally takes around 10-15 minutes.

And sporadically when imaging the E6410, it will stop half way through and flag an error of 1(0X70020) Image corrupted and reboot with an operating system error.

Please advise.

Tim

Tue, 06/29/2010 - 13:43
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Hello Timothy!

Thank you for finding time to report about the issue. I completely understand how inconvenient this issue is, and will be glad to help you.

Unfortunately it's hard to say what exactly caused the problem due to the lack of sufficient diagnostic information, but before we get started I'd like to ask you to perform the following actions:

  1. Find the target machine which's being imaged and go to Start -> Run -> cmd
  2. Issue there the following command:
    chkdsk /f /r
    and reboot it

This will ensure us that there are no issues with the target location that prevents us from imaging it.

In case the issue persists, please provide us with the following information:

  1. Acronis Info from the target machine
  2. Acronis Info from the machine with OS Deploy Server and PXE
  3. Exact sequence of steps performed

This data will show us the logs and help to localize the issue.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Thu, 07/01/2010 - 10:22
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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I am now seeing the same issue with imaging Dell D series laptops, which have not been giving us issues.

Machine will take 3 minutes to boot from pxe to the acronis screen. Then takes 1 1/2 hours to complete, when it use to take only 3 minutes.

To verify the integrity of the image and the hardware, I imaged the same machine with the same image through a USB key and it completed the image in 3 minutes.

Is there another release due out soon?

Please advise.

Wed, 07/07/2010 - 14:20
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 24
Comments: 3268

Hello Timothy!

Thank you for your comment and for keeping us posted, I appreciate it.

The next build of Acronis Snap Deploy 3 for PCs is currently in production, but we do not have any timframes regarding its release. I will forward your comment to the Management team - it may help to speed up the process.

Back to the case itself:

since there are no issues with deploying the image locally I assume that the problem may be related to some network issues. If you kindly decide to proceed with investigation of this issue, please send us the following data:

  1. Acronis Info from the machine with Management Console, OS Deploy Server and PXE Server
  2. Acronis OS Deploy Server log
  3. Acronis Snap Deploy Agent log
  4. Exact sequence of steps performed
  5. Wireshark output

This will help us to localize the issue.

Should you have any concerns or comments - please share them with me, I will be glad to address them.

Thank you in advance for cooperation!

Wed, 07/07/2010 - 17:22