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License issue

Thread needs solution

 

How can I remove old computer (client computer) that takes license? So I will be able to add new computer to the list for deployment my image.

If its posible.. please explain step by step

Thanks

Amir

0 Users found this helpful

This should help:

https://forum.acronis.com/forum/127204#comment-397202

You can also access the License Server console via C:\Program Files (x86)\Acronis\License Server\LicenseServerConsole.exeRun LicenseServerConsole.exe and type the ip-address of machine where License Server component is installed. Then you will be able to see information about free and assigned license keys with the respective MAC addresses.

 

Thanks.

Now i can see all the Licenses (from the console) .

But still i dont know how can i delete old computer (MAC address) ?

Thanks

Amir

 

You'd have to provide that information to Acronis so they can re-issue some licenses for you...  That's the only method I'm aware of to be able to obtain to deployment licenses without purchasing more. 

https://kb.acronis.com/content/47257
Hardware decommissioning
If you have a machine that had an Acronis Snap Deploy machine license assigned decommissioned, please contact Acronis Customer Central - and provide a screenshot of Acronis License Server with the respective used license shown (along with the MAC address visible), as well as documentation from your IT department confirming the decommissioning of the system in question.