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License used twice for same machine

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We are seeing an issue with our snap deploy and laptops. If the laptop is hardwired when obtaining the license file, shortly after when the wireless lan is on it will obtain another license.

So the ethernet mac is registered as well as the wireless mac. How can we stop this?

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Hello Jesse!

Thank you for finding time to report about the issue, and contact us via Forum! I understand your concern, and will be glad to help you.

The only way to make this stop is to use MAC filtering feature, that will block the product from assigning a license to the specified MAC addresses. Please find more details in this User Guide, Mac filtering, p.64.

In order to retrieve the used licenses, please contact our support department, they will help you with changing the used licenses.

Should you have any questions or concerns, please, let us know, we will be glad to help you!

Thank you!

Hello, Jesse!
Thank you for your feedback and your interest to Acronis Snap Dpeloy. I would like to inform you, the issue you run into will be solved in the fourth version of the product that comes out this year.

Hello Rustam,

Does Acronis know of a rough timeline to when version 4 will be released? (ie. 1st quarter, 2nd quarter, etc.)

Thanks,

Phil Duncan

Sent via PM

I too would like to know when the new version 4 will be released. We are looking at purchasing the product and do not want to have to buy an upgrade when the new one comes out (shortly after).

Thanks,
Brad