PC can't contact Deploy Task on Domain

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Hi,

I have recently install ASD5 on a virtual machine with W7. I do a few test and we are very excited about the results.

I tried to deploy an image in a Dell Optiplex 7010 and I was able to do it with the image in desktop from VM.

But, when I get the VM in domain, I found some issues.

First, O7010 stop detecting PXE server, but that was solved turning off the firewall.

About this, which are the ports that I should open so O7010 can see PXE server?

Second, and this is the true issue I can not solve, is that with the image on a shared NAS folder, the Deploy Task show as "waiting for machines" and do nothing.

Then I tried to change the credentials in Deploy Task to the local admin user from VM. As result, I get this error:

Source 'Z:\7010-snap-deploy.tib' is unavailable.
Additional info: 
--------------------
Error code: 7
Module: 126
LineInfo: 70E26A1BA387E775
Fields: $module : "osd_server_vs_1749"
Message: Source 'Z:\7010-snap-deploy.tib' is unavailable.

 

So I'm stuck and maybe you can help me.

 

Thanks.

Fri, 12/01/2017 - 15:35
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Posts: 250
Comments: 7092

Hello Christian,

Some information on your issue:

Acronis Snap Deploy uses the following IP Addresses and ports:

  • IPv4 multicast address: 239.255.219.45
  • IPv6 multicast address: FF05::fAA5:741E

Acronis PXE Server of Acronis Snap Deploy uses the following ports and IP address:

  • UDP ports 67, 68, 69
  • Broadcast address: 255.255.255.255

I hope the following sources will give you the clue on the root cause of the issue

Latitude 5580 Network Card Not Detected - Snap Deploy 5 Build 1690

Acronis Backup: Troubleshooting PXE Booting Issues

If the issue lies somewhere outside NIC detection and Firewall, I'd recommend contacting Acronis support team at https://www.acronis.com/en-us/support/contact-us/ for deeper investigation. 

Thank you! 

Fri, 12/29/2017 - 07:26
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