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PC not getting IP address when booting from media

Thread needs solution

I have just upgraded from Acronis Snap Deploy 4 to ASD5. After this upgrade, you have to create new WinPE bootable media, which I did. When I boot a Dell Optiplex 7020 from the newly created ASD5 WinPE bootable media, the PC does not get an IP address. I can still obtain an IP address with the ASD4 WinPE on this same PC.

I can put the this same ASD5 DVD in an old Dell Optiplex 755 and it gets an IP address with no problem. And I can deploy an image to it with no issues.

What is the issue here? It appears that ADS5 is having an issue with newer hardware.

0 Users found this helpful

Hello Willie,

please make sure that you added drivers for your network card into a WinPE media and check if it solves the issue. Шf it doesn't, please contact our support.

Thank you.