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Second HD in Server Not Seen

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Hi, I was able to image Drive 1 C:\ but Create Master Image does not see Drive D: which is my second HD in my server! Any ideas? both Are SCSI drives.

using Trial version.

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Hello Andre,

Thank you for your post and welcome to our forum. I will definitely assist you with this.

Most likely the Master Image Creator media lacks the proper hardware drivers to detect your hard drive. I can suggest the following solution.

I will send you instructions in a few minutes via a private message for updating Acronis Snap Deploy 3 bootable components. After that, please recreate the Master Image Creator disk and check if the issue persists. If it does, please collect the following report from the Master Image Creator disk and contact our Support team directly, I am confident we will get this resolved.

If you have additional questions please let me know.

Thank you.