Snap Deploy 3.0 Pc reboots at 99% done - not complete

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Snap Deploy 3.0 was all working fine just a week ago. I had to move to a new server for my Acronis software.
Anyway, reinstalled everything and when I am imaging a pc over PXE, it is all working fine until the very end. The client reboots, but before the imaging is complete.
On the Acronic Server it shows 99% complete, then I get an error that the client is no longer responding and it ends the session.
On the client end, it reboots, boots into windows, but is not acting right. In task manager there is some services running and using 100% of processor and it never ends.
Before the client reboots, the bar graph for the Current Progress is at 99%, but the Overall Progress is only about 95%.
I have tried this 4 times with different images as well. Possibly there were some updates to Snap Deploy, that were installed that I no longer have?
Will mention that I am using 2.5 drive with an adapter for standard ide. Tried a standard ide drive and it worked fine. May I need an update?

Mon, 06/14/2010 - 20:34
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Hello Wayne!

Welcome to our Forum, thank you for joining!

Unfortunately due to the lack of sufficient investigation information it is hard to identify the exact cause of the issue. Could you please provide me with the following information? 

  1. The build number of the Acronis Snap Deploy 3 for PCs
  2. Wireshark
  3. Acronis Info from the PXE machine

It will help us to identify the cause and find an appropriate solution.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Tue, 06/15/2010 - 12:11
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hi, and thanks for the response.

Acronis Snap Deploy 3.0 build 3183.
I will be working on getting the other info for you.
I have also tried restoring to another pc that uses the 2.5 drives built in. The first problem was using a pc that had a 2.5 drive using an adapter. Either case, I am not able to restore. I have done this before prior to reinstalling Snap Deploy on another server. (My old server died). I looked at the kernel.dat and ramdisk.dat on the old drive and the new server and they look the same to me. Usually this is what changed when I received updates. So I am not sure why the problem. I was able to restore the first pc using a 3.5" drive, so I guess it is something out of date, but I don't know what.
I think my licenses are out of date for Snap Deploy. I just purchased 55 licenses for True Image Workstation. If I need to buy more Snap Deploy to get the update, let me know.

Tue, 06/15/2010 - 16:01
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello Wayne,

Thank you for replying. Please let me help you.

There is no need to buy additional licenses in order to download an update, it is free of charge and can be downloaded from your Acronis-web account provided you have registered the serial numbers. You can check this article for additional information.

I can also recommend this article, it explains the difference between an update and an upgrade.

Since you are using an older build of Acronis Snap Deploy 3, I can suggest the following:

1. Download the latest build of Acronis Snap Deploy 3, which is build 3329. You can use this article as a reference.

2. Manually uninstall the previous version of your Acronis Snap Deploy, this will ensure that all the components are updated properly. We had such issues in the past with older builds of Snap Deploy failing to update. To manually remove it, please do the following:

 - Uninstall the program from Windows Add/Remove programs.

 - delete these folders:

 C:\Documents and Settings\All Users\Application Data\Acronis
 C:\Program Files\Acronis
 C:\Program Files\Common Files\Acronis

 - Then delete these registry keys:

 HKEY_CURRENT_USER\Software\Acronis
 HKEY_LOCAL_MACHINE\SOFTWARE\Acronis

 - Reboot the machine and install the latest build.

3. You can also try toggling network utilization in the deployment options. You can setup unicast instead of multicast, which is setup by default. Please refer to page 63 of our User Guide for instructions.

If the solution does not resolve the problem, please refer to Yana's post #1 and collect the necessary information.

I would really appreciate if you can get back to me in case you have additional questions.

Thank you.

Tue, 06/15/2010 - 17:11
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 4

Thanks again for the information.
Correct me if I am wrong, but I don't see a way to download the latest build of Snap Deploy 3 under My Products. Snap Deploy Universal Restore is available, but not the basic Snap Deploy 3.0. I believe my licenses have lapsed, though I own about 90 of them. My True Image stuff is up to date because I just purchase 55 licenses. So can I get the newest build of Snap Deploy or do I need to purchase additional licenses to do so?

Tue, 06/15/2010 - 17:40
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 4

My bad. I did not realize that I had never registered the Snap Deploy licenses. They are now in and I was able to download the latest version. Off to update land. I will let you know what happens after I update.

Tue, 06/15/2010 - 20:44
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 4

Ok, the newer build did not yield anything good. I am starting to think it is something stupid, since this was all working last week. Last week, build 3183 was installed on an MPC Netframe Server using Server 2003 OS which died on me. So I just installed the Acronis software on an HP 5750 AMD Processor pc. Since then, I have problems.

There are 2 pos pcs I am trying to image using pxe connections. The older one is called an Eclipse, the new one is an E2010. I have attached the AcronisInfo files from each of these and from my server. Again, all working last week, not this week. Makes me think this has more to do with the server than the clients. That is what has changed.

On the Eclipse, the imaging aborts at right about 99% done. There is an error on the server noting that it has lost connection to the client and shuts down the imaging. The Eclipse reboots and comes up, but there is a services.exe in task manager using 100% of processor and it does not stop.

On the E2010, the imaging aborts at about 99%, but on the server, it reads 3 errors, Host failed to deploy, Failed to deploy image, Cannot resize partition with bad blocks. However, the E2010 seems to come up fine and is working fine. Don't like it, don't trust it. I tried several hard drives because of the bad blocks error, but it always is the same.

Here are the files. The one from the server was 41mb so I deleted two files from the pxe bootmenu folder. Let me know if you need them.

Attachment Size
33905-89914.zip 98.4 KB
33905-89917.zip 87.17 KB
33905-89920.zip 5.01 MB
Tue, 06/15/2010 - 23:27
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 88
Comments: 4769

Hello Wayne,

Thank you for getting back to me.

I am very sorry for not being able to assist you on the forum with this technical issue. It appears that it requires additional investigation with additional logs. Can you please create another set of logs for Acronis Snap Deploy Agent, check this article for instructions.

After that, submit a support request with the Agent logs and the AcronisInfo report, I am confident that our support engineers will resolve this issue for you.

Please let me know if you have additional questions.

Thank you.

Wed, 06/16/2010 - 13:21
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.