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SnapDeploy 3 hangs on "Loading please wait..."

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I'm using SnapDeploy to test deployment an image on an Aopen Digital Engine DE-45 PRO (intel GM45 chipset) but SnapDeploy hangs on "Loading please wait...". I've tested the same image on the DE-945 (intel 945 chipset) CD without any problems.

I found this thread:

http://www.wilderssecurity.com/showthread.php?t=239487

on the old forums but the files are offline by now. Could it be that this fix is applicable for me and if so, could you please put the files back online?

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Hello Jeroen,

Thank you for using Acronis Snap Deploy,

Could you please let me know the build number of the product, which you can find in the Help -> About dialog (it should be a 3 or 4 digit number)?

Also, could you please register your serial number under your account at our website so I can check it and give you special ISO file? 

Please do not post your serial here.

We are looking forward to hearing back from you at your earliest convenience.

Thank you.

Hello Alexander. I registered my serial under my account.

Furthermore I'm using build nr 3292.

Hello Jeroen,

Please accept our apologies for the delay with the response.

I have sent you a link to download ISO file for Snap Deploy Agent via PM, please burn it to CD and test.

Please let us know the results!

Thank you.

Just curious if there was a fix for this yet. I am seeing the same issue on an HP 6730 with build 3470

Thank you.

Hello Heritage Group!

Welcome to our Forum, we're glad to greet you here! I understand how inconvenient the situation is, and will do my best to help you.

"Loading, please wait" message in Acronis Snap Deploy 3 points onto the issues with the bootable components. It can be caused either by the lack of drivers or by the conflict between Linux kernel and hardware. Without diagnostic information it's not possible to say for sure what exactly caused the problem, so this situation requires investigation.

Please, in order to localize the issue download the Acronis Snap Deploy 3 bootable media in *.iso format from your account, burn it onto the CD and boot the target machine from it to see whether the problem remains.

Should it be present, please gather Acronis Linux Report and contact support directly with the information attached. Keep in mind that should there be any procrastination with the reply, you can always specify us the case number. We will do our best to speed up the process.

In case the downloaded bootable media works fine - let us know, we will extract the bootable components from it, and provide you with the instructions on how to update the PXE server.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!