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Stuck on "deployment process preparation"

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 I can't even get through more than one or two deployments before this happens.  The snap deploy server gets stuck at "deployment process preparation" popup window.

I have to then reboot the snap deploy server, and then I can deploy another image.  This happens probably about 60% of the time I image a machine.

 

I have found others with this problem as well..

 

http://www.wilderssecurity.com/showthread.php?t=245948

 

Any solutions?  ideas?

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Hello Ross,

Thank you for using Acronis Snap Deploy,

Please let us investigate this issue and clarify the following:

- build number of the product, which you can find in the Help -> About dialog (it should be a 3 or 4 digit number)

-exact method you're using to deploy images

-details of your template you created for deployment

The good common recommendation for similar situations is reinstall OS Deploy Server and check if the issue persists.

We are looking forward to hearing back from you at your earliest convenience.

Thank you.

What was the answer to this? I cannot get ...any... images to deploy manually at all. Whenever I start a manual deployment, it gets stuck on "deployment process preparation" and will not proceed...

Help, please!

Hello Theodore,

Welcome to our Forum, we're glad to greet you here! I understand your concern, and will do my best to assist you.

Unfortunately this is not a common issue. It can be caused by different reasons, and each case should be investigated separately.

First of all please make sure that you're using the latest Acronis Snap Deploy build. Its number is 3470, you can find the update instructions here.

In case you already have the latest build installed, we will need to take a closer look at the issue. Please gather the following data: 

  1. Wireshark
  2. OS Deploy Server logs
  3. Agent logs

After that please contact support directly with the information attached. Keep in mind that should there be any procrastination with the reply, you can always specify us the case number. We will do our best to speed up the process.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Acronis support is ridiculous - they never actually assist in anything. They just keep asking you for more information and more information until you get frustrated and move on to some other product. Back to Ghost!

Hello KIPP LA Schools,

Thank you for your post. I will do my best to assist you.

I was unable to find your case in our system under your e-mail address. Would it be possible for you to get back to me with the case number?

Unfortunately issues with slow deployment need to be investigated individually because they are usually caused by specific hardware/software environments.

We would really appreciate the case number in case there are missing opportunities to improve support experience for our Customers.

Please let me know if you have additional questions.

Thank you.