Toshiba Satellite Pro L500-1VW - Incorrect NIC displayed

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Have recently purchased a set of Toshiba Satellite Pro L500-1VW laptops (http://uk.computers.toshiba-europe.com/innovation/product/Satellite-Pro…) and have installed the trial version of Acronis Snap Deploy 3.

NIC in the laptop is a Realtek PCIe FE Family Controller - specifically the 8102E/8103E - http://www.realtek.com/downloads/downloadsView.aspx?Langid=1&PNid=14&PF…

Have created a bootable USB key and launched Master Image Creator but I am only offered (under eth0) the Realtek 8169. Not only is this the incorrect driver, but it also lists the cable as not being connected when it really is - or connected when it isn't!

Any chance you can provide an updated boot media that I can use on a USB key?

Fri, 07/16/2010 - 11:30
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Hello Chris!

Sure I will be glad to help you!

Here we can either update the bootable components of PXE or - if it doesn't help - create a PXELinux, which may help to resolve the issue as well.

I will send you the instructions via PM in a minute, please follow them, and let me know whether  the issue persists.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Fri, 07/16/2010 - 12:04
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello Yana,

Thank you for the response. I have received your PM and am working my way through it.

Might I request a feature to be added to Snap Deploy that allows you to automatically update these types of components from the GUI?

UPDATED:
I have tried a couple of times (both applying those new files and making a USB key) but I now get stuck at "Starting Acronis Loader..." and that's it.

Is there anything else I need to change to be able to create a USB key with the latest NIC support?

Fri, 07/16/2010 - 14:10
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello Chris,

Thank you for replying. If I can help you with this instead.

I will definitely submit an enhancement, I believe it will be a very useful feature for our Customers.

As for the technical issue, can I suggest the following:

1. When you see Starting Acronis Loader text, please press the F11 key.

2. You will receive a pop-up with a word quiet in it. Remove that word and press ok. After a few moments you will be taken to the # prompt. If it does not appear, press enter a few times. In the # prompt please type this command and press enter: /bin/product

This command will take you to the GUI immediately and should fix the problem, if not, please proceed as described below.

Let me know exactly what happens after issuing the /bin/product command, and if you have a digital camera, it will help us if you can take pictures of any text that appears. Also, if you do not get the # prompt after removing the word quiet, please take pictures of any text that appears after that as well.

All of this will help us determine the exact cause of this problem.

Looking forward to hearing from you, if you have additional questions, please let me know.

Thank you.

Fri, 07/16/2010 - 18:35
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello Anton,

Thank you for replying.
F11 does nothing when I press it at the "Starting Acronis Loader" text.

Mon, 07/19/2010 - 07:43
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello again, Chris,

Thank you for replying.

Yes, you can definitely try using Acronis Backup and Recovery 10 since it is a newer version and it may have hardware drivers that Acronis Snap Deploy 3 lacks.

As for the other issue, we are still working on it as I mentioned in our private communications.

Please accept my apologies for the delay and let me know if you have additional questions.

Thank you.

Tue, 07/20/2010 - 08:44
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.