Skip to main content

Access to upgrade (build 6571) is denied

Thread needs solution

When I open the Acronis True Image 2016, it notifies me that a newer version is available (build 6571). Mine is Build 6569. I downloaded it and installed it and a message says "Error details: Access is denied".

 

0 Users found this helpful

Instead of trying to upgrade from within the appllication, download the full installer of the v6571 update from your online account.  Disable your antivirus temporarily.  Then right click on the installer file and "run as administrator". Hopefully it installs, then you can re-enable your antivirus program right after. 

 

This did work for me.  Running Windows 10 with Norton 360.

Downloaded AcronisTrueImage2016_6571.exe from my Acronis account.

Did full restart of Windows 10 by powering down computer and restarting.

Disabled both Auto-Protect and Smart Firewall.

Right Click on exe file in downloads folder and ran as administator.

Acronis install completed w/o issues.

Hopefully this may help someone else.

Stan