Accessing File Backups
I have been a long time happy user of ATI for both image copies and file backups. Monthly I do scheduled file backups of Documents (full copy) to my NAS. This has worked perfectly for years. In the past I could navigate out to my NAS, double click on the backup file. Then I would be prompted for a password and I could navigate through the various folder structures to quickly get to any file/folder in the backup.
I just tried to access a monthly file backup I made using ATI 2016 (which I upgraded to earlier this year) and I keep getting prompted with a popup windows entitled 'Please locate the last volume of the backup.'. Since it is a full backup this does not make sense. Anyway I can either select the backup that I had originally clicked or CANCEL out of the window - that seems to let me get down to the next layer in the backup hierarchy - the full backup. Then I double click the full backup and I again get prompted with a popup entitled 'Please locate the last volume of the backup'. Again I can reselect the backup or just CANCEL and now I am one level lower in the backup hierarchy i.e. C: drive. I seems like I can continue in this fashion working my way down to the file/folder I want but it is extremely tedious and I never had to do this before.
And when I try to navigate through a differential backup it is much worse. I get a similar issue asking me to locate the last volume of the backup, immediately followed by another popup to 'Locate the volume with number '1'. Then as I navigate further it keeps asking for different volumes, perhaps depending upon where I am in the backup hierarch (i.e. last volume, volume with number 1, volume with number 2, etc.) - literally with each folder click I have to respond to multiple popup windows.
This is crazy. Anyone know what is going on with file backups and ATI 2016?

- Log in to post comments

Tony,
This is a known issue and there is a fix...please refer to the link below:
https://forum.acronis.com/forum/117232#comment-359062
- Log in to post comments

Nice - that solved it! That was really an annoying issue. :-) Thanks a bunch!
- Log in to post comments

It has happened to me...and it is very annoying. Glad the fix worked.
- Log in to post comments