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Acron. true image 2016

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16.8.2016

Hello,

I need help as my laptop has blocked on Acronis terminating some kind of operation.

Through win 10 (64 bits) settings I attempted to reach the UEFI bios. Win 10 seemed to accept my request, but on restart Acronis gave me the following:

Ac true image is terminating the current operation, please wait. The PC will be turned off automatically in about 2 minutes.

The processus is still going on after 5 days and I do not what to do as all is blocked because of some kind of Acronis operation.

CAN ANYONE HELP ??? Thank you,  Jean (John)  PAUL

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Jean, welcome to these user forums.

The issue with ATIH terminating operations and preventing shutdown is a known problem that is resolved in the latest build version of the product, build 6571.

Please check your ATIH 2016 Account information page and look to see what build you are using - this should also show if there are any updates available.  See example from my own system below.

 

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Hello,

Thanks for your answer !!

My problem before I can do any updates for true image 2016 is how to stop the PC turning around in circles after that acronis printed on the screen:

The PC will shut automatically after 2 minutes

Once that problem solved, then I can solve the other difficulties.

My own feelings:

Acronis should not sell a product garantied to be win 10 compatible and let the buyers sort out the problems they caused, especially as they know buyers E-mail accounts

Jean, the message that you are seeing should not stop you from being able to upgrade to the latest build version of ATIH 2016.

If you are concerned about this, then end all Acronis Services and Processes - you can do this via the Windows Task Manager (right-click on the bottom status bar and select Task Manager), then select / end or stop the Acronis items shown.  Next, type Services.msc at the Start > Run prompt and use the Services console to end all Acronis services.

You can download the full installer for ATIH 2016 build 6571 from your Acronis Account downloads page - there is a switch shown to allow to download either the Web installer or the Full installer.