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Acronis gets srewed up when I create Backups on more than one device

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Hello,

On my windows 10 PC I use Acronis True Image 2016 and I just wanted to do something very simple:

Create a Full Backup of the PC

a) on an external usb 3.0 hard disc

b) on a network (NAS) drive 

after I did that, I realized that Acronis cannot manage this situation, because as soon as I see the two backups in the window, Acronis always shows the information that one of the two backups has never been performed before. This is obviously wrong.

A second problem I encountered, when I wanted to add an existing backup which was also stored on an external usb 3.0 harddrive. I could choose it by drilling down to right folder and clicked on the .tib file, but Acronis would not add it to the list on the screen. I tried about 20 times.

Two simple Problems which really are annoying and should not exist when using a professional backup solution like Acronis.

Can someone help??

Kind regards

Michael

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Dear Acronis Team,

i am very disappointed that nobody seems to have a solution for this simple problem. If your software fails in this basic functionality and also looking at the high amount of problems that other users have, i suggest that you either  provide a major upgrade very soon or you pay us back our money!

Kind Regards 

 

Michael,

To add an existing backup as a new entry to your backup tasks, here is the help file comments.

http://www.acronis.com/en-us/support/documentation/ATI2016/index.html#3…

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Each target disk to receive  backup needs its own backup task and that specifc target disk only can receive backups via that task.

So you need two tasks, or a different backup task for each disk.

Here is a link to backup your entire pc to a specific single disk which you select.

http://www.acronis.com/en-us/support/documentation/ATI2016/index.html#2…

Repeat/create new task for a backup to your NAS as each target must have its own task.

This link may also be of help.

http://forum.acronis.com/forum/100416

 

 

 

 

 

Hi,

thank you for answering. Of course I created two seperate backup tasks for each target. I see them in the list of backups. The problem is: when I perform one of the two and then click the other backup task, Acronis shows that the other one has never been performed.

To add an existing backup, I followed exactly the instructions, to which your link points to. The problem is: although I choose the tib file and click add, Acronis does not add it to the list.

Any other ideas?

Thanks & kind regards 

Michael,

To add an existing backup as a new entry to your backup tasks, here is the help file comments.

http://www.acronis.com/en-us/support/documentation/ATI2016/index.html#3…

Note: When successful, the tib backup will appear as a new task and iit will be marked with a status of "Reconfigure", at which time you can add all new task settings.  This tib file must NOT have been created any any existing task which is still listed on your task list.

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Task 1 task name should  differ from the task name used in task 2 so each task name is unique since the name on the tib file gets its name from the task name, you want each task name to differ.

The problem is: when I perform one of the two and then click the other backup task, Acronis shows that the other one has never been performed.

Each task is independent of the other or has no relationship to the oither.

Task 1 name=-EntirePC-to-USB  Target=path to storage folder in the usb external disk.

Task 2 name= EntirePC-to-NAS   Target= path to storage folder inside the nas

When successful, task 3 name should list the name of the old tib file added to the backup listing.

Michael. Perhaps I am not understanding.  Feel free to show me sceen captures and I will be glad to assist, but understand, the help is coming from another user--not Acronis.

 

I'd be interested to see the screen shots and configs as well.  As Grover mentioned, the tasks should be completely independent of each other, especially if they have different names for the backup and are being backed up to different locations.  I have this setup at home where I image my main drive to another internal E: drive I use for Acronis images, and I also do the same to an external H:drive which is USB 3.0.  My backups work as expected and generate in each location as scheduled.  

Just curios, but are either of your drives set to power save mode or does your system set to sleep or hibernate after a certain period of time?  If so, perhaps the drives are spinning down because there is no physical interaction within a specific period of time or the system is trying to sleep/hibernate for the same reason while the backup tasks are running.  Even though the computer may be in the middle of a backup, if there is no physical interaction from the keyboard or mouse (depending upon other settings), the system may still be trying to lower the power state or sleep altogether. 

This is purely a guess.  Looking at your screenshots it appears that both of these backup tasks are Scheduled tasks correct?

The task to your WD 4TB drive shows no Last backup with next backup on 22.02.2016 or Feb. 22 at 16:57.  This task also shows a total size of the destination drive available space of 3.720.8 and backup is for your Entire PC.  This I think is were you see a problem correct?

Are you certain that this task has run?  Can you verify that the Entire PC backup was in fact created on the WD 4TB drive?  The screenshot does not indicate that given the amount of free space on the WD drive.  Can you open Windows File Explorer, navigate to the WD drive, open the location on the drive which is suppose to contain the backup file and see that it is in fact there?

If the backup file is in fact there then I would think you have an issue with the backup database being corupted in some way.  If the backup file is not there then this would indicate that the backup task was never run but is scheduled to run on the date above.

Given what I see in your screenshots I am wondering if in fact the task to the WD drive was actually run or if run ever actually completed.   

 

Echantech,

...the backup on the WD drive has been performed and the tib files are there. The funny thing is: when i run it again, then the other backup task for the NAS would show that it has never been performed yet. This exactly is my problem.

kind regards 

What happens if instead of selecting "Complete PC" you instead select "Disks and Partitions" and select all of the disks you want backed up (all of them or just your main one).  I've never used "complete PC" because it wants to backp everything on it, to include all internal drives, attached USB and/or eSATA drives, and mapped network drives (which in your case, may be the problem since you have a backup of the network drive as second backup).  

Try recreating the backups from scratch (don't use the existing ones), but this time, use the "Disks and Partitions" option instead of "Complete PC" and select al the disks you want to have included.

Also, just curious, but what's the red dot on the "konto"/ "account"?  Is your application licensed properly or is there a message or warning when you click on it?