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Acronis has filled up my backup drive

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I have True Image 2016 latest build, windows 10.   I had set the incremental backup to cleanup every week but in spite of this the external drive is now full.  Of course the backup will now not run and has a red X next to it

I understand I should not simply use Explorer to delete the old back up.  However when I click on the back up scheme I do not get the choice of "options" "recover disk" and "recover files" as I shoudl.  I simply see "options greyed out and not clickable

How do I work round this?

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Tudorbacker,

In this case you should start to make some space on your backup drive and this will probably mean using Explorer to do some manual housekeeping.

Can you post a listing of your backup files that are filling up your backup drive, and also the details of the cleanup rules that you have configured, i.e. how many incrementals before a new full backup, how many version chains to keep, for how long etc?  That will help us try to understand why you have hit this problem that filled the drive.

Once you have deleted backups via Explorer please run a Validation for the backup task that created the deleted archives.  This will keep the Acronis database in sync with your backups on the external drive.

I have a 1Tb backuip drive.   I am attaching a snip of the file list.  I cannot give the details of the cleanup rules as I cannot get into the settings!  From memory I set to make new full back up every Saturdayand to keep no more than 4 completes

I have used True Image for maybe 10 years but the product has got harder to use and more buggy rather than better

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Tudorbacker, from the snippet of the file list it looks like your backups have been hitting problems which is why you are seeing file names ending with v1-2.tib etc and you are getting multiple images created on the same days.

See the ATIH 2016 User Guide Backup file naming which explains why these file names are used.

I would recommend downloading a copy of the Log File Viewer app and use this to look at the Service log files that have been created for your backup task which may have more informational messages about what problems were encountered.

With regard to not being able to get into the settings, please use the Acronis Scheduler Manager to do a task zap to kill any active Acronis backup tasks and then see if you can access the settings.

So, having become fed up I unistalled and reinstalled.  The good news is that this has stopped the local backup schemes being list.  Cloud is listed and I have started that off.

Once cloud has backed up I will tackle the local scheme setup once again.

 

Thanks