Acronis slows Windows Shutdown for no reason

I have this same problem on Windows 10 with Acronis 2016. I am using a Thinkpad X1 Carbon third generation. All updates both Acronis and Windows are installed. When in the docking station with access to the backup devices the message about Acronis completing tasks will generally terminate and allow shutdown within the two minutes advertised. However, if not in the docking station my computer hangs at that message and will not shut down. I have allowed it to run as long as twenty minutes. At that point I have to force a power off by holding the power button down until it kills the system. I have seen a conflict with the display during this time. The display will go to sleep mode and when I wake it by touching the keyboard the screen rolls crazily. This issue is sever enough I am thinking of looking for another product. I have been using Acronis for 5 or 6 years now. Some help with a work around would be appreciated. This is a problem and should be fixed.

I have sometimes the same problem/message during shutdown : True Image is terminating the current operation, please wait two minutes"

But my PC never shut down.

I'm running with ATI 2016 built 6027 with Win 7 x64 Pro

Is Acronis will solve this problem ?

Marjorie Wyatt wrote:

I have read this kb article:
https://kb.acronis.com/content/19016

one of the 3 conditions listed at the top of that article exist at the time I shut down my computer/s but this unnecessary delay occurs on all of them.  It is annoying, especially so because there is no indication of which operation Acronis seems to think it must end before shutting down.  

Two machines are running Windows 10 and the third is still on Windows 7 so it has nothing to do with the Opearating system in use.

Sadly, you get about 30-seconds of real tech support (...  a slight exaggeration but also annoying because most software vendors offer support for at least one year, some that cost less money offer email and phone support for life, like TechSmith ...) after purchasing an upgrade to the license so I'm posting here to see how to end this weird behavior.

So, my question is:

How can I determine which operation is hanging up computer shutdown and, once discovered, how can I remedy the situation?

I meant to write NONE of the 3 conditions listed exist at the time I begin shutdown.

I don't know when/if Acronis will address this.  It isn't exclusive to Windows 10 because the same thing occurs on my laptop, still running Windows 7.

I've only seen this behavior since upgrading to Acronis 2016.  My best guess is that it is somehow related to the big push to buy the Acronis Cloud solution, and the software could be assuming that all users have done so.  I say that because I also am bothered  by a need to close a login popup whenever I open Acronis. 

Regardless of my conjecture, it is a problem and it needs to be addressed.  If there is no active backup process running, we shouldn't have to wait an indeterminite amount of time for shutdown while the Acronis software is doing something mysterious and probably unnecessary. 

This "bug" is a real pain! Sometimes my PC shuts down reasonably quickly, somethimes never. I don't like holding down the power button but what else can one do to shut down, especially when waiting to go to bed!

I've assumed its something to do with the Acronis Cloud trial which I didn't ask for but which somehow has been activated; so far its used 0Gb, so I've no idea what its doing. If I click on the "Browse My Data" link, Acronis Cloud shows no backups, no archives and no syncs!

I cannot find any way of terminating the trial, perhaps I'll just have to wait until it expires.

In response to the original poster Marjorie, essentially any process the application is performing can create this situation.  To find out what your cause is and possibly a remedy you would need to follow the recommendations listed in the More Information section of the KB article you reference which are collect a Process Monitor Log and a System Report.

In previous versions of True Image this condition existed for some users as well.  Some modifications were made to the Scheduler process to allow for a running backup task to be stopped so that shutdown could take place.  It is obvious that those midifications did not fully address the problem for all users.  Having said that, it is also obvious that the cause of this problem is not the same for every user.  So unless you are willing to investigate the cause by performing the recommendations of collecting the Process Monitor Log and generating a System Report your particular issue will probably remain.

I might add that for some users having a look at Windows Event logs may give some clues as to what particular process is at fault in addition to those mentioned above. 

Hello,

after the upgrade to version 6027  my shutdown  of Windows 10, is delayed for 1 to  2 minutes, due

to the message : " Acronis True Image is terminating current operations"

why do i get this message and a delayed  shutdown ? and how can i prevent this delayed shutdown ?

 i NEVER had this in earlier versions!!!!!.

Thanks

Jac

Hello all, 

Normally the message Acronis True Image is terminating the current operations, please wait only appears if there are still some running main tasks (scheduled backup or validation). Under the normal circumstances, Acronis prevents the system from the shutdown to complete these operations and avoid data corruption. Please first of all check if the following tasks are configured:

• backup at shutdown
• scheduled validation

If you are sure that there are no scheduled tasks, which could be executed at the system shutdown, could you please provide us with the following information:

• screenshot of the backup tasks from the product interface
• screenshot of the tasks displayed in the Scheduler Manager. Please use the command get list.
• Acronis System Report as feedback. Please reply in this thread after logs are uploaded.

If possible, please open a support ticket.

Thank you!

I had the same issue and did a couple steps.  Don't know which step fixed the problem, but, it seems to be gone.  Check out my comments at the end of this thread:

https://forum.acronis.com/forum/111013#comment-324585

Hello,

I have sent an email to support

Thanks

Jac

Hi Ekatarina Surkova,

Thank you for answering.

Unfortunately the Schedule Manager doesn't give the proposed results: see my PDF-attachment.

I did manage to get an AcronisSystemReport, zip 7062 KB, when I tried to attach it, under the box it said:

Please waite...

Not again! For an hour and a half I waited, only to find out I couldn't send te message to you at all.

Please let me know how long it normally takes to attach such a zip and if the PDF is of any help.

I'm really desparate by now and hope for a solution that is executable.

There should be a consumer-friendly solution for a great program that True Image is, when it works properly.

Thanks for your effort, I hope to be able to use your product in the future.

Kind regards, Sam

maximum you can attach is 5Mb  , it is a clear statement  when attaching a file :)

Hi Jac,

Very funny, I realize 7062 KB is 7 MB.

The advice I got from Ekatarina Surkova is, among others, to attach an AcronisSystemReport.

So the advice from Acronis is not executable: any suggestions what I should do to get her the AcronisSystemReport she asks for?

Thank you,

Sam

Yesterday I sent you a PDF with screenhots from the backup tasks and Schedule Manager.

I was able to get a AcronisSystemReport, but as it is 7062 KB, I'm not able to attach it.

Pls advise what to do.

Thank you.

I sent a mail  via support page   to  support@acronis.com and reffered to the post of  Ekaterina Surkova  #7

goto http://www.acronis.com/en-eu/support/contact-us.html

and if you sent email and attach a file look at the  rules it says:  ( my systemreport is 24Mb :) )

Note that archive size should not exceed 5 MB limit. If your attachment is larger than 5 MB, please send your request without an attachment, our Support Engineers will instruct you how to upload files to us. 

i wrote in the support requesr by email this:

Ekaterina Surkova asked me to provide info in forum see: http://forum.acronis.com/forum/107712#comment-324592

At shutdown Acronis delay my shutdown for 1 -2 minutes saying:
Acronis True Image is terminating the current operations, please wait 

the system report file is 24Mb so i cannot attach it , and i have attached the 2 screenshots requested 

Thanks
Jac

I already sent my request, with the screenshots-pdf, without the attachment obviously.

When and how will your Support Engineers instruct me how to upload files larger than 5 MB?

I guess I'll try to contact http/www.acronis.com/en-eu/suppport/contact-us.html.

I'm now back from above mentioned page, that makes it all a myriad.

So, I understand you are not able to send an attachment to Ekatarina Surkova either.

My question : how do I send the AcronisSystemReport, 7 MB, to her?

Thank you, Sam

Sam,

Here is one Free way to transfer the file https://transfer.pcloud.com/there are many other free ways to transfer large files.

Hope that helps,

you have to wait for this  please read what they say :) :

our Support Engineers will instruct you how to upload files to us. 

Thanks, Jac, I'll wait for instructions.

Regards, Sam

Hello all,

First of all let me thank you for your cooperation! I see, that there were some troubles with sending the log files. I suppose that in most cases the log files were collected either with Acronis Info Utility or with the built in option Help -> Generate system report and attached manually. Please use the option "Sending feedback to Acronis" - in this case the size of the archive should not be limited. Please also attach the screenshots of the tasks from product interface (if possible together with the configured schedule options) and shown in Scheduler manager.

Please reply in this thread after logs are uploaded, so that we could find your feedback and forward to the dedicated team.

Thank you in advance!

Thank you for letting me know how to send files larger than 5 MB.

I just sent the AcronisSystemReport and a screenshots-PDF using "Sending feedback to Acronis"

and hope the team can figure out what is going on with this freeze while trying to shut down.

I'm keen to find out what I can do to prevent this from happening.

Thanks and regards,

Sam

I have a PC with Windows7-64 running Acronis 2016. When I shut down it tells me that Acronis has to finish operations, and will shut down in 2 minutes. It does this, but it is annoying to have to wait, especially as there are no scheduled backups on this computer.

I have a second PC with Windows7-64 running Acronis 2015. About a week ago it started doing the same thing on shut-down, although the backup schedule there has not changed, and is many hours away from shutdown time.

Can anything be done to remedy this? I cannot contact support because of the short time for resolving technical issues.

David,

The latest version of ATI 2016 is build 6569.  This build is supposed to fix the 2-minute shut down issue.

If you are running build 6569, then please start a new "Topic" in this section.  If you are not running build 6569, then I recommend you download and install it, using the procedures in the following link:

https://kb.acronis.com/content/48668

Yes, the link states it is for ATI 2015, but it also works for ATI 2016.  Also, there is a cleanup utility (contained in the link) that your should download and run.  The instructions are straightforward.

Unfortunately, it will delete all of your backup tasks.

FtrPilot

Hello,

on 4 Feb-2016 I  had contact with support Ekaterina Surkova  via email as requested here, the problem is solved  by the info

 i got to check:   https://kb.acronis.com/content/1859

I had  about 10 tasks while I have only 2 tasks running !!

the command to delete all scheduled tasks with :     task zap

solved the shutdown delay by acronis, i had to build the schedule taks again but that is very easy :) 

Thanks for your support Ekaterina Surkova !

Hi Jac, 
Thank you for reaching out! Glad to hear, that we managed to help you! :) Please be aware, that the described issue has been fixed in Update 2 (6559) and should no longer occur.

I have Win 7, and Acronis Build 6613.  I had it fixed once by turning off all scheduling bkups... but this new series must be a recient build in the last 2 weeks and espically the last 2 day as I get it everythime on shut down and I pains takenly do manual backups and checked to make sure nothing was on automatic backup.

If I can't get this fixed... I'm ready to uninstall and find something else.

Any ideas?

Marvin,

I think the issue especially wihtin the last couple of days is probably related to the Cloud server being down.  I understand that you do not have cloud backups nor do you probably use the cloud however, the application performes some functions that rely on internet access under normal operations such as checking for application updates, checking/verifying licensing information, etc..  Due to many on holiday this server issue may not be sorted until tommorrow at the earliest.  I would give it some more time to see if things improve in a few days.

Hello Marvin,

in https://kb.acronis.com/content/1859

what is the result if you do this:

With Acronis Scheduler Manager  To get a list of scheduled tasks: get list

show your list !!

if list is bigger then the amount of  scheduled backups then do this:

To delete all scheduled tasks:

task zap

en setup your scheduled backups again