Acronis True Image 2016 does not start after migrating to Windows 10
I have installed Acronis True Image 2016 on my ASUS X73S Laptop with Windows 7 64-Bit. Everything worked fine. I created successfully a full backup of the computer. I have upgraded to Windows 10 64-Bit. All applications work fine after the upgrade. But Acronis True Image 2016 does not start anymore.
When starting TrueImage.exe, I can see the process for 1 or 2 seconds in the Task Manager and then it vanishes. I assume the process crashes or quits silently.
I uninstalled Acronis True Image and rebooted the laptop. After that I installed Acronis True Image again (latest version build 6027). But I got the same behaviour - the application does not start.
I found the following knowledge base article: https://kb.acronis.com/content/57180
It states that the problem is solved in build 6027. Nevertheless I gave it a try because the laptop has an i5-2430M CPU with an integrated Intel® HD Graphics 3000 GPU and a discrete NVIDIA GeForce GT 520M graphics card. I disabled the integrated Intel GPU in the device manager of Windows. And tried to start Acronis. Now the process does not quit but it never shows a Window. Instead it consumes a lot of CPU power.
Has anyone similar problems and can help me?
I have the same problem. I migrated from Windows 7 Ultimate to Windows 10 Enterprise using build 6027. At begin Acronis worked great and I was even able to make a new full backup. But now I have the issue that during the start I see the Acronis True Image for about 1 to 2 seconds in the task manager and then it disappears again. I assume that there is a crash during the start. Yes, I have the Quadro 1000M card, but also the build 6027.
Hopefully anyone has an idea what the reason could be. Living without having frequently backups is not very comfortable.
Marcellus / MrRossi,
First try repairing the existing database using the taskzap command as mentioned here:
https://forum.acronis.com/forum/112612#comment-334353
This fixes the issue for many.
If that still doesn't do the trick, not sure how you uninstalled and reinstalled previously. Regardless, I would recommend using the cleanup tool and reinstalling per the instructions here if you haven't done these exact steps yet.
https://forum.acronis.com/forum/113656#comment-334624
In almost every instance I've provided these solutions for, one of them usually does the trick and hope they serve you well too.
Dear Bobbo,
sorry for not answering earlier - when I saw your answer I was just preparing a multi-day trip and I did not want to risk the stability of my laptop with "under-the-hood" work. But yesterday I came back, tried your first solution (comment 334353) and it worked great! Thank you for this tip. I create already two new backups.
Comment to Acronis: It would be great if TrueImage would provide more crash information from the service - so there are more chances to fix the reason of the crash. If is a great that you believe that your software is "free of error" and don't need such additional support but my experience and of my otner customers shows the opposite
Thanks again!
Marcellus
First, glad that Macellus is up an running again!
I also just want to point out this is a user based forum. None of us work for Acronis. The best way to submit feedback is through the app and/or your online user account. There are a lot of features we miss - logs included. I believe Acronis is working on bringing this back as it has been recommended over and over. Hopefully it's back on the 2017 version, if not sooner.
In the meantime, user FTRPilot, has put together a very nice Acronis logviewer application that may come in handy for you regarding this specific purpose. I would highly recommend downloading it and taking it for a spin.