Acronis True Image 2016 doesn't start after upgrade (from ATI 2012 to ATI 2016)- no log , no message.
Laptop ASUS - WIN7with ATI2012 was OK, had to upgrade to ATI2016 for Win10. Upgraded to ATI2016 not running. I removed totally ATI2016 and installed again, downloading the file from my Acronis account. Acronis True Image compleated the installation, but when I try to execute ...... there's no result : no message - no log. Question: in my account I find 2 files ATI2016 (attached printscr). Should I install both?
Can you help me to run Acronis True Image 2016 ? Thanks.
dup post removed
Please try a full removal of ATIH 2016 using these instructions and let us know if you have any success. This is more in depth than using the built in repair and/or just removing from control panel and will hopefully give you a truly "fresh" install of ATIH 2016 that will be working after that:
Unfortunately, my product download page looks different than yours Franics since I also have Enterprise products. The ATIH 2016 installer is version 6027 and should be 404.46MB. I think the other download in your screenshot is a default, bootable .ISO for offline recovery - good idea to have it and test it as well, but you can create this from within Acronis (assuming you can get it to launch) as well, and can even create a bootable USB flash drive, instead of an .ISO file which would need to be burned to a disc.
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Latest Build: #6027 (Size: 404.46 MB2015-12-02 00:00:00) |
After you've run through the clean procedures and reinstaleld, hopefully you'll be up and running. If so, you also want to download and install the rescue media builder add-on and the universal restore media add-on as well.
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Media add-on (215.21 MB) |
Acronis True Image 2016 - Universal Restore
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Latest Build: #6027 (Size: 324.16 MB2015-12-02) |
Please try a full removal of ATIH 2016 using these instructions and let us know if you have any success. This is more in depth than using the built in repair and/or just removing from control panel and will hopefully give you a truly "fresh" install of ATIH 2016 that will be working after that:
I followed the instructions to uninstall (I uninstalled all Acronis products on my laptop). I then attempted to run the Clean UP utility, after entering 2 (Proceed with the uninstallation), Y (to Do you want to uninstall Acronis products from your system) I see the following:
# Searching for installed products...
# Stopping services...
# Terminating processes...
# Uninstalling Acronis Scheduler Service...
# Removing Drivers...
At this point nothing else happens.
Make sure you run it with "run as admin" access by right clicking first. If everything is clean, you wont' see much else... however, when prompted if you want to let it shutdown file explorer, please let it in case it needs to to continue on as well. If the tool is done, go ahead and reboot and then check your system for those remaining registry keys mentioend in the clean tool documenation. Then be sure to go back and see if there are any leftover acronis folders per the original forum as well. If there are any, delete those folders and/or modify those reg keys as needed, reboot one more time and then proceed to install using the right click and "run as administrator" option again.
I had tried running as admin, I forgot to mention this (sorry).
Now the darn laptop will not boot. I get to where I enter a password it hangs after that. It looks like I'll have to restore from an earlier version, assuming this will work. If it works I'll try to pick a point where TI 2014 was installed and just live with it until I perform a clean install of Win10. This action item is on my TODO list but I'm still working with the clean install on my desktop. This has taken me a very long time because (1) I'm attempting to update my installation document from Win8.1 to Win10. It was never completed for 8.1 thus the task is difficult (2) I've encountered some very weird issues with the clean install on the desktop and solutions for the issues have been very difficult to find.
I may just throw the towel in at this point and perform the clean install. However before I do I'd like to get one good boot and create an installation report via Revo Uninstaller and save the settings from critical applications. This would give me a complete list of everything installed.
jgt1942 - try a safeboot and see if that gets you back into the OS that way.
OK I have some progress but not totaly sure at this time.
I managed to get the system to boot normally but somethings had changed (like my text size on the display). I corrected minor issues, I was prompted to signout and sign back in. So I did as prompted. Again I ran the clean process as admin, this time it ran much further and I'm setting with a prompt "Do you want to remove extended capacity disks? [y/n]"
Until this prompt I never heard of extended capacity. I did a quick search and it looks like it is something only for the C drive when you run out of space and I currently have a 250GB Corsair Force 3 for the boot drive. However per Hard Disk Sentinel it estimates that the remaining life is 304 days thus I need to consider replacing the boot drive in the near future. I do have an extra 320GB and a 500 GB laptop drive. The laptop is no longer my main system thus rather than getting a new SSD for my very old laptop I'll just revert back to a normal drive.
Back to the extended capacity, I assume that "Y" is the correct response. I'm going to hold off until you (bobbo) can answer.
jgt1942 - honestly, I'm not sure about the extended capacity disk option as well - I'm assuing it refers to dyanmic or jbod disks which utilize multiple physical disks to appear as a single disk in the OS. i I doubt you are using either in your setup anyway. I have always selected "Y" for thta one and not have run into any trouble as a result.
If/when it asks if you would like to terminate explorer, go ahead and say yes to that as well.
It's a good sign that it is moving forward now - can't say what may be the original error, I'm not familiar wiht disk sentinel. It may be basing the life off of a manufactuer set date (not sure). I'd have to read more about the application to figure out how it calculates remaining disk life. If the drive has been causing issues though and you do have some spares to fall back on, probably wouldn't hurt to image your OS and push it to one of those spares (just in case).
The cleanup ran with success or so it stated. The first attempt to reboot failed, spinning circle after entering my PW on the welcome screen. I'm trying again.
Hard Disk Sentinel is a great app to monitor the health of your hard drives. Also you can use it to check for issues via four different test levels of which some destroy the data on the drive thus I normally only used these destructive levels for new drives. I test all drives with it and then use the drive in a test state for a couple of weeks, at this time the drive is put into production mode if it does not fail. The HD smart data plays a roll in estimating the drive life but there are other factors as well. Using this data the drive is constantly monitored and if is starting to fail I get an alert (sound that does not turn off until I change the setting or drive) at the 50% life level (there is also a 25% level if you want to take the risk). It has saved me numerous times. I currently have just over 20 drives in production mode and too much is at risk not to monitor them.
It looks like the boot has hung again, I'll try a Safe Boot later tonight after I finish some woodworking.
Got the system to boot, weird sequence but it seems to work.
- Power off the laptop
- Remove the laptop from the dock
- Remove the battery
- Press the power-on button several times and hold it a few seconds (I do this 10-20 times)
- Reinstall the battery
- Insert the laptop into the dock
- Press the power-on button
So far this has worked as a solution several times for me.
OK I now have TI 2016 installed and it seems to be correctly working. I've created and scheduled my daily incremental and weekly full backups. The incremental should run tonight and the full should run Saturday.
I just checked to see what ran early today, per the TI interface nothing ran but when I use Everything (Search application) to find any file with ".tib" as part of the filename on any drive attached to the laptop I see that a full backup was created about 20 minutes ago. The filename is "W700-Full_2016-03-01_full_b124_s1_v1.tib". I don't see any profiles in the TI interface that would have created this backup.
I had assumed that because I uninstalled TI and ran the cleanup utility all previous profiles would have been deleted but this does not seem to be the case. I just closed TI and restarted the application, still I don't see any profile that would account for the latest TIB file.
Gee wiz, I really do not like the new default filenaming and I find the new interface to be rather confusing. There is nothing natural about the new interface (not that the previous interface was natural), it does not logically flow and the user is forced to "learn". I don't know if Acronis is monitoring the user feedback via Ti (Help > Feedback) or if the feedback is falling into a black hole.
jgt1942 - did you create a scheduled task at all? I'm not sure anything actually ran as it is showing a date of 2016-03-01, but I suppose that could be from a previous name scheme that was used before.
If it did actually backup with not backups being scheduled, I am stumpped why that would occur - especially if you did the full cleanup and then went back and checked for leftover Acronis folders and removed them (if they existed), rebooted and then clean installed pers the link above in my other post.
You can check your backup log files in C:\ProgramData\Acronis\TrueImageHome\Logs (open them in notepad) to see if there was a backup that ran and note the time stamps.
The interface is definitely a change from 2014 and earlier versions. A lot of us have voiced our opinion on the change and lack of features (such as a good log viewer). I always suggest submitting feedback and do hope Acronis is checking it. In the MVP program, we have voiced several concerns that we also have, as well as ones we often see in the forums. I do beleive we will see some big changes in 2017, but we won't know until it gets here (probably not until much later in the year though).
Going back to your original "boot" issue. I have had to do this with an ASUS T200 on occassion. I believe that the problem you're seeing is related to Windows Fastboot\hibernations and/or sleep which saves your system state on the disk and does not completely shutdown anymore. When you pull the batter and dissipate the left over current and power on, you are forcing a "cold" boot or a full system boot. You may want to try disabling Fastboot in Windows and see if that helps with the booting problem in general.
bobbo - I did create two task (1) full to run weekly starting 3/12, keep 9 versions, (2) Incremental, full after 7 increments, keep 10 chains
In 2014 I included the date in the filename and when I installed 2016 the date automatically became part of the filename as a fixed character string. Somewhere in the forum somebody posted how to get the date into the filename for 2016, I need to find this post again.
I just found the post at http://forum.acronis.com/forum/91956 and I've modified my script. If I did it correctly it will work with the next incremental run. I'll kick it off now rather than waiting until tomorrow, I'm anxious to see if I did it correctly.
OH DARN - brain fart! the file I thought was created this AM was actually created 03/01. There was NO RUN this AM. Dumb User Error (DUE). :))
Thus (I think I now have it correct), the incremental task I created should run on 03/09 at 0113 hours and the Full should run on 03/12 at 0113 hours.
I don't think turning off Fastboot is going to help me, per the post at http://www.windows10update.com/2015/05/windows-10-tutorials-66-how-to-e… I'm having the issue when I Restart however I can try
- The Fast startup setting only applies to Shutdown, it doesn’t apply to Restart.
- The shutdown should not be performed from Power Menu shutdown option.
- Hibernate feature has to be enabled. If you disable hibernate, then it will also disable fast startup.
As a test I turned it off and Restarted my PC, this time there was no boot issue. Perhaps this really did fix my issue (THANKS!!!)
Excellent on all accounts. I guess we wait and see now about the scheduled backup tasks. Sounds like you're in good shape now though.
Just as I made the last post, I opened TI, selected my Incremental task, clicke the "back up now button, almost 2 hours have passed and still no backup has run. I'll wait and see if the scheduled incremental task runs at 0113 hours.
jgt1942 - if the backup does not run on schedule, try disabling VSS in Windows services, reboot and try again. I came across a similar issue the other day on a problem system of mine and found that turning off VSS on that one, allowed Acronis Snapman service to do the backup on it's own. So far, no issues that I can see from doing this and the backup is running agian. I don't have any ongoing databases like SQL that would rely on VSS so this is not a problem for me. I haven't tested to see if Windows Protection is still working or not yet though...nor, do I know what the conflict with VSS is on this particular machine, but it's working now.
https://forum.acronis.com/forum/104089
Bobbo, I've been using VSS on my desktop and on that system TI is running the schedule and I don't see any problems. There is a great article on VSS at https://technet.microsoft.com/en-us/library/ee923636%28v=ws.10%29.aspx I don't profess to understand everything on this page but I've been trying to better understand VSS and if I understand it correctly it is a good thing. This is not to say it does or does not conflict with TI.
I just checked my laptop and VSS is set to Manual thus it is not running. As a test I disabled it. Last night the scheduled TI did NOT run. However I was working on the laptop at 0113 when the TI task was scheduled to run and rebooted the system at 0130 hours thus I don't know if I messed it up. I'm tired tonight thus I'll just let the system run and see if the schedule task runs with VSS disabled. If it does I'll turn it on and set up a couple of drives to use it. As I understand if it is turned on by default the boot drive uses it.
As I understand VSS the major advantage is restore of lost data on a drive. You set aside space on the drive for VSS (I'm not sure how much space), VSS does it's magic and makes copies of the data (I'm very weak in my understanding of this) and then if changes are made only the changes are saved thus you don't need a lot of space for it to do what it needs to do. I'm still trying to determine just how much space is required and how much is really used. I've been testing ShadowExplorer (see http://www.shadowexplorer.com/) As the author suggest this app does NOT replace good backup. A major portion of my HD space is for backup. I currently have about 50TB or more online 24x7 and it seems that very often I'm moving stuff from one drive to another, I really miss my RAID setup and in the future I will setup another RAID or a big NAS unit.
The attached image is for one of my 6TB drives and I can drill down any of the folders and recover a file. Each day at 0204 hours VSS is scheduled to do its magic. I've tested recovery and it really works.
Quick update - I've had trouble with creating system restore points and getting ShadowExplorer running on my laptop. Earlier tonight I tackeled the issue. I installed Restore Point Creator and initially it failed to create a restore point and suggested running Tweaking.com - Windows Repair (see http://www.tweaking.com/content/page/windows_repair_all_in_one.html) which I did. It has several steps of which some require a reboot thus getting through all of the steps took quite a bit of time. It did find and fix issues but I'm not sure what was fixed. However after running it Restore Point Creator was running with success. I created a couple of restore points and setup a schedule to create a nightly restore point. I was also able to get ShadowExplorer running, this utilizes the function of VSS thus VSS was enabled on my laptops.
I then tested TI and was able to create an incremental BU. Prior to this I was able to run TI if VSS was disabled. From this I infer that VSS was not the real reason that TI failed to run but did seem to initially resolve the issue. Thus if a user is not using VSS then possibly ensuring it is disabled may resolve the issue for them. However I suggest using VSS and finding the real problem. Here we have a big BUT... the pain of finding the real problem I suspect will be very difficult and very time consuming.
As a test for TI I changed the schedule for the daily scheduled task for the incremental run. At this time the incremental run should be running. I currently have TI open and I've highlighted the Incremental task and I don't think it is running. Thus it appears that I have NOT found the real issue.
Looks like the scheduled run really did run. It just was not obvious in the TI interface. I just looked at the folder where the BUs are stored and I have an incremental file for tonight that was created about 4 minutes after the scheduled start time. Thus it appears that the issue has been resolved for me. I suspect that whatever happened when I ran Tweaking.com - Windows Repair one or more of the fixes it applied resolved my issue.
I recommend that you keep VSS enabled on a system if at all possible. Although there are not a lot of applications which make use of the service at the consumer level creating Windows restore points on a system is definately one of them and is the primary purpose for the service on Windows based machines at the consumer level. Many find restore points to be advantageous to them. VSS primary function is a service that is used to manage Shadow Copies on networks. To learn more about that see the link below:
http://www.tech-faq.com/understanding-volume-shadow-copies.html
On consumer grade Windows machines VSS is managed by a few select command options of VSSadmin. for a list of those commands and what they do see the links below:
https://technet.microsoft.com/en-us/library/cc754968.aspx
https://technet.microsoft.com/en-us/magazine/dd348398.aspx
Often times it can help to restore VSS function to a Windows machine by deleting Shadow Copy Restore Points which can be done using the VSSadmin comand or from within Windows itself for example in Windows 10, System Protection has management capability for these restore points including deleting all restore points. Using VSSadmin command it is possible to delete only select restore points, the last restore point, or all restore points. Link below for more on using VSSadmin to delete Shadow Copies.
https://technet.microsoft.com/en-us/library/cc788026.aspx
For troubleshooting VSS errors you may find the link below of benefit:
http://backupchain.com/en/vss-troubleshooting-guide/
Enchantech - I agree with your statement "I recommend that you keep VSS enabled on a system if at all possible." and much thanks for the links. They have added depth to my understanding of VSS.
As I previously stated if disabling the VSS service allows TI to run then the real issue is something deeper. For me running Tweaking.com - Windows Repair fixed the real issue for me.
Hi Bobbo_3C0X1
I followed your advise. First I uninstalled ATI2016, then downloaded latest build of ATI2016 (#6559) from my account, and installed again.
Now it's OK.
Thanks
Francis,
Glad to hear it. 6559 seems to be getting "stopped" with some AV programs. Upgrades can carry over issues that may not have shown up before, or perhpas it just didn't go well for some reason. Glad that a clean install seems to have gotten things back on track!