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Acronis True Image 2016 Failed to open data stream.

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Hello,

i have a problem with Acronis True Image 2016 and Windows 10.

The backup was created by acronis and i can open the backup file but acronis reports a problem.

"Letztes Backup ist fehlgeschlagen. Failed to open data stream. Try to remove the backup from the list, add it again by clicking `Browse for backup' and recreate the backup settings."

<Sorry i can`t the picture upload to this text.>

 

The backup plan is new. The other plans were deleted.

 

Someone knows the problem?

 

Thanks in advance.

 

PL

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This is a pretty common error with Acronis True Image. Typically, it is solved by:

- moving the existing backup files to another folder for safekeeping,

- deleting the backup task within Acronis

- if this is the only backup task, you can also delete the database folder under c:\programdata\Acronis\TrueImageHome

- creating a new backup task in an empty directory.

 

PL - where are you backing up to - a local hard drive or network share?  If you could upload a couple of your recent service logs to the forum, it might provide more information.  Service logs are located in the hidden Windows folder:

C:\ProgramData\Acronis\TrueImageHome\Logs

You can also download FTRPilot's logviewer application which makes reviewing the logs a lot easier if you want to take a look yourself.  You can get the logviewer using the link in my signature block at the end of this post. 

Hi

thank´s a lot for your help.

The solution was - delete the database folder and  disable the Mail notification. The user need no Mail notification. He start the task manuell. Wich of both was the reason? I don`t no!

 

The problem ist solved.