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Acronis True Image 2016 will not install on computer with XP SP3. Installation failed message. 3 log files created.

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I purchased and downloade Acronis True Image 2016, on 8-6-2016. It will not install on my computer which is running XP with SP3 installed. I keep getting the message, "Installation Failed", and a log file is created. I have tried installing the original download and the "New Version is Available" message on the install screen, with the same failure. How do I solve this problem?

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David, welcome to these user forums.

Please see KB document: 56517: Acronis True Image 2016: Supported Operating Systems which states the following:

Acronis True Image 2016 supports these operating systems:

  • Windows 10 (all editions)
  • Windows 8.1 (all editions)
  • Windows 8 (all editions)
  • Windows 7 SP1 (all editions)
  • Windows XP SP3 (32-bit) with limitations*

*New features of Acronis True Image 2016 (like Family Dashboard or Archiving) have not been tested on Windows XP SP3 32-bit and might not work correctly, although basic functionality fully supports this operating system. 
Windows XP 64-bit is not supported.

Please check that you do not have a 64-bit version of Windows XP as this is not supported.

Did / do you have an older version of Acronis installed on your system, as I am seeing messages about an older version being found as corrupted in the MSI logs.  If so, then I would recommend trying the Acronis Cleanup Tool (link in my signature below) and using this to remove any remaining traces of that old product, then retrying the install again.

I am running Windows XP SP3 32 bit OS. The only other Acronis product on my computer is called "Acronis Align Tool", which was installed when I installed an Intel Solid State Drive". This software helps "align" the data on the SSD for optimum operation of the SSD. Are you saying that I should uninstall this software, and try installing Acronis True Image 2016 again? Please reply. Thank you.

David, thank you for the further information.  It's good that you have the 32 bit version of XP SP3 which is fine for installing ATIH 2016.

With regards to the Acronis Align Tool, I am not familiar with that but by definition of its purpose, it is really a run once tool intended for when you have first installed a new SSD, after that it should be totally redundant.

I would suggest uninstalling the tool then running the Acronis Cleanup Tool to ensure you are ready for a clean install of ATIH 2016.  It is best to restart the system after doing the uninstall and clean up then run the installer as Administrator.

I ran the Acronis Cleanup tool on my computer, it ran to completion with no problems. I deleted the copy of Acronis True Image 2016, which I downloaded, downloaded another copy from the link provided, tried to install it with no success. I still get the "Failed to Install" message. I saved the error log file and will attach it here, so you can check to see if it is the same failure as the previous install attempts.

Attachment Size
381842-132274.zip 54.01 KB

David, thank you for the latest information/ log files - this shows the following fatal error:

1: `anonymous-namespace'::CompositeCheckerWithExistanceCheck::GetCachedPackage: Found at C:\WINDOWS\Installer\176c00.msi 
1: `anonymous-namespace'::CompositeCheckerWithExistanceCheck::GetCachedPackage: Failed to open file C:\WINDOWS\Installer\176c00.msi. Error: Error 0xdc0017
| line info: 0xb07fa90637d6090d
| $module: 0x0
|
| error 0x40011: The specified file does not exist.
| line info: 0xf35f747b3b21f8e2
| function: OpenFileW
| path: \\?\C:\WINDOWS\Installer\176c00.msi
| $module: 0x0
|
| error 0xfff0: The system cannot find the file specified
| line info: 0xbd28fdbd64edb8f4
| code: 0x80070002
| $module: 0x0 
MSI (s) (78!78) [12:12:35:546]: PROPERTY CHANGE: Adding FatalErrorDetails property. Its value is 'The older version of this product cannot be removed because it seems to be corrupted.'.

Later I see:

Property(S): FeatureRestrictedWarning = Installation of feature '{0}' restricted by product requirements.
Property(S): HaveNoPrivilegesText = You do not have enough privileges to install Acronis True Image 2016. Please make sure you have administrator rights on this computer.

Property(S): FatalErrorDetails = The older version of this product cannot be removed because it seems to be corrupted.
MSI (s) (78:D0) [12:12:35:703]: Note: 1: 1708 
MSI (s) (78:D0) [12:12:35:703]: Note: 1: 2262 2: Error 3: -2147287038 
MSI (s) (78:D0) [12:12:35:718]: Note: 1: 2262 2: Error 3: -2147287038 
MSI (s) (78:D0) [12:12:35:718]: Product: Acronis True Image 2016 -- Installation failed.

MSI (s) (78:D0) [12:12:35:718]: Windows Installer installed the product. Product Name: Acronis True Image 2016. Product Version: 19.0.6027. Product Language: 1033. Installation success or error status: 1603.

My earlier initial thoughts was that the older version of this product was referring to an Acronis product but given that you have run the Acronis Cleanup Tool, then this may instead be referring to a corrupt system component or module.

I would recommend running the System File Checker tool (SFC /SCANNOW) - see MS webpage: https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true and webpage: How To Use Sfc.exe To Repair System Files

A further question, do you have any other user accounts on your computer system?  If you do, please check that you do not have any Acronis products installed for those user accounts, as this could explain some of the other messages in the logs about not having the necessary privileges...