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Aggiornamento

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Dopo aver lanciato Acronis True Image, mi avvisa che c'è un aggiornamento 2016, lo installo, accetto le condizioni, clicco su aggiorna (build 6569)
A 2 terzi dell'aggiornamento mi dice aggiornamento non riuscito, ho provato a disinstallare provvisoriamente antivirus e protezioni, ma non aggiorna.

Il mio nome è Gallo Balma Arturo gallobalma@live.it

 

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Arturo wrote:

After launching Acronis True Image, tells me that there is an update in 2016, I install it, I accept the conditions, I click on Update (build 6569)
A 2/3 update tells me update failed, I tried uninstalling antivirus temporarily and protections, but does not update.

Hello Arturo,

Unfortunately this is a known problem and the recommended solution is to perform a clean install of ATIH 2016.

Perform a clean install of ATIH 2016

First uninstall the program via the Control Panel (or use an uninstaller such as Revo).

Run the Acronis Cleanup Tool (link in my signature below), then restart the computer.
Note: The KB document for the Cleanup Tool refers to checking for entries in the Windows registry - I have ignored this step on the occasions I have used it with no detriment, though if making changes to the registry, I strongly advise either exporting the registry before the change(s), or create a System Restore point, or image the drive for protection.

Reinstall the ATIH software (download a fresh copy from your Acronis Account if needed or if you don't have the latest build version installer).  Run the install as an Administrator (right-click on the installer to take this option).

Note 1: The cleanup tool will remove all your backup tasks and task history.  If you want to protect this information, then open C:\ProgramData\Acronis\TrueImageHome\ in Windows Explorer - this may be hidden on some systems - if so, go to the Folder option in the View pane and enable hidden files & folders).

Save a copy of the Database and Scripts folders to another location to restore back later.

Note 2: In order to restore the above folders & contents, you must stop all Acronis Services & Programs else you will encounter locked files in the Database folder.

Also, if you have not done Steve's recommendation yet, if you could generate a system report and send to Acronis through the application feedback option, this may help identify the cause (if it is common) so that Acronis can address it.

After that, proceed with Steve's information for a cleanup and fresh install and hopefully all will be well after that.