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Anmeldung nach erneuter Installation schlägt fehl

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Hallo zusammen,

ich habe Acronis True Image 2016 neu installiert. Seit dem kann ich mich nach dem ersten Programmstart nicht anmelden. Username und Passwort sind richtig, jedoch erscheint folgende Fehlermeldung:

"Beim Anmelden ist ein Fehler aufgetreten. Bitte versuchen Sie es später erneut."

Ich habe es nun innerhalb 6 Stunden mehrmals versucht, aber die Fehlermeldung bleibt. Was kann ich tun?

 

Herzliche Grüße, Frank.

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Frank wrote:

Login after reinstallation fails
Hello everybody,

I have reinstalled Acronis True Image 2016. Since then I can not log in after the first program start. Username and password are correct, but the following error message appears:

"An error occurred while logging in, please try again later."

I have tried it within 6 hours more, but the error message remains. What can I do?

Kind regards, Frank.

Frank, welcome to these User Forums.

Am I correct in assuming that you are referring to logging in to Acronis True Image and not logging in to your Windows OS?

I would recommend doing a clean install of your ATI 2016 software which can be done as follows:

Uninstall the current software normally via the Windows Control Panel.

Download the Acronis Cleanup Tool (link in my signature below) - run this as Administrator and then restart the computer when finished.

Reinstall ATI 2016 as Administrator and try loggin in with your Acronis Account credentials again.

Note: the cleanup tool will remove all your backup tasks and task history information.  If you want to avoid losing this data, then you should save the following folders before using the cleanup tool, then copy them back to the same folder path before reinstalling ATI.

C:\ProgramData\Acronis\TrueImageHome\Scripts
C:\ProgramData\Acronis\TrueImageHome\Database

Please note that there is a dedicated German language forum if you would prefer to use it:
Deutsches Acronis Forum für Privatanwender

Hello,

you wrote:

"I would recommend doing a clean install of your ATI 2016 software which can be done as follows:"

I am exactly according to your guidance proceeded, but the error is the same. What else could I do?

I have tested to create a new account, but also there is the same error.

 

Best wishes, Frank.

Frank, have you been able to sign in to your Acronis Account on the main Acronis.com website with the same user credentials, i.e. email address and password?  This should also show that you have the correct account by seeing your ATI 2016 product listed for the account.

Hello!

I have the same problem. And at the moment TrueImage starts automatically with windows, I get the message "Connection to the Activationserver fails". 
Opening afterwards Trueimage I see, that it is not activated (17 days remaining).

I did the same procedure with reinstalling as mentioned.

Greets!

Frank, please check that you do not have a Proxy server configured for your Internet connection as this is a known restriction with Acronis activation which will not work when a proxy is involved!

Frank, please check that you can sign in to your Acronis account on the main acronis.com website to prove your credentials are correct and that you see your licenced product shown there.

If you still have problems with activation, then you will need to open a Support Case directly with Acronis Support as only they can validate your licence information.

Hello Steve, I took a look at my Account, all is still there as I licensed it.

I sent a Support Case from within my Acronis Account: I hope they will help, because as I know, TrueImage 2016 is not longer supported.

Greets from Austria!

Frank, if you don't get help via your current Support Case, then try again but submit as a PreSales / Licensing issue, which this is.

We have enjoyed visiting Austria on holiday many times, visiting Schladming (but not for skiing) - the drive from Munich past Salzburg is some of the most beautiful scenery!