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ASZ visible with Drive-Letter when Startup Recovery Manager installed!

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Hi!

On one of my computers (Windows 10) I have deleted the Secure Zone with Windows' built-in partition-manager tool, instead of removing it with Acronis Secure-Zone manager. - Now, -- with active Acronis Startup Recovery Manager, -- the newly created Secure Zone always gets a Windows drive-letter (after first reboot of Windows 10) and is fully accessable from Windows Explorer, like any other partition!

As soon as I deactivate the Startup Recovery Manager again, the ASZ-Drive is invisible, after next reboot, - and as soon as I re-activate Acronis Startup Manager again, it gets a drive letter and is visible again, after next reboot. ...

Why? - Is it a bug, or how can I make the ASZ invisible with active Recovery Manager? - Building a new Secure Zone does not fix the problem

On this computer also the option "[ ] Shut down Computer when ready" is also not longer visible, with uninstalled Recovery Manager and when running a backup of the entire computer. Further problems are, that saved configuration presets (I saved the options with the "[Save as...]" feature) are not longer available, when creating a new Backup task (probably after having removed the old one or all other).

My Configuration:

Win10 Pro 32-bit Build 10240, Acronis True Image 2016 Build 5634,
Samsung 850 Pro 256 GB, as first (boot-) drive, 1.7 TB Samsung HD 2.5" as second drive, with ASZ on it (589,91 GB), Computer: ASUS X72Vn Notebook with 3(4)GB RAM

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Hello, Carsten

The problem with Acronis Secure Zone is a known issue and will be fixed in one of the next updates.

Please provide more detail about the other two issues.

  1. You said 'On this computer also the option "[ ] Shut down Computer when ready" is also not longer visible'. Do you mean that after you manually run the backup, the "Shut down the computer after completion" checkbox is not there? (As in the attached screenshot shutdown.png) Can you share a screenshot of what it looks like in your case?
  2. Had you created those custom schemes before updating to the latest build, or maybe in True Image 2015? If you create a new custom scheme now and save it, is it saved successfully?
Attachment Size
301548-122845.png 29.81 KB

Hello Dmitry!

Ok, thank you for your answer! - Known problem sounds good!

To your questions:

1.) Correct: "Shut down the computer after completion" I have meant (sorry have tried to translate it from German), as it looks like in your attached image. I am too busy today, therefore I will attache a screenshot at sunday. The "[ ] Shut down the computer after completion" checkbox was missing, -- as you said, -- after having started a manual standard-backup ("Entire Computer"). The scheme was automatically made by Build 5634. I have modified it only regarding the use of compression and runtime-resources, but have not checked the "[ ] Automatically shutdown after Backup" option within the options/scheme. Then have started the backup manually with "[Backup now]". - The same I did on my second computer (an ACER notebook), - but there the "[ ] Shut down the computer after completion" option was visible during the backup process. ... Strange, I know ...

2.) I have created the backup schemes right before figuring out what the problem with the visible drive letter is. Directly after having installed the online-update to build 5634. - On the day before build 5634 twice could not be installed. But this was before I have saved the schemes. - Priviously ... directly after the successfull update, yesterday, I have deleted all existing backups and have made new ones. - Then, after deleting the ASZ and making a new one and en-/disabling the Recovery Manager two or three times, I have made new backups and new schemes in the options, wanted to save them, and have seen, that the old ones have vanished. ... I cannot give you a better description about this, because I don't know when exactly they have disappeared ...

Regards
Carsten

Hello again, Carsten.

The first issue is indeed strange, I have never before encountered this before.

As to the second issue, I have a question: do you have multiple user accounts on your computer? This may have happened if you created the other custom schemes under one Windows user, then logged in as another user - then those custom schemes would indeed be inaccessible.

Nevermind, I actually found the issue.
Looks like the custom schemes disappear after activating the Startup Recovery Manager.
I have reported the issue to the development team.

Dmitry Nazarov wrote:

Hello again, Carsten.

The first issue is indeed strange, I have never before encountered this before.

>

I have the same issue on one computer. My other computers don't have this issue: the shtudown computer after backup option just doesn't show in the interface, or blinks and disappears. When I create other backup tasks, it does show up...