ATI 2016 no longer deleting old backups - cleanup non-functioning
I have ati 2016 running on several pcs. One is giving me consistent problems by not cleaning up old chains - which ends up filling up my hd. I use differential and started with cleanup after 4 chains. I'm now down to attempting to cleanup after 2 chains, but, ati keeps making backups, i've currently got over 5 chains and no cleanup is happening. I've cloned the backup task and started new chain threads twice, same result.
Any constructive advice is appreciated.
In reply to For the problem computer, I… by truwrikodrorow…
I appreciate your feedback, it's always good to hear from the seasoned acronis experts. I am going through the repair install and will see how that fares. I'm almost tempted to simply restart from scratch on backup tasks, but, not quite there, yet.
Looks like the repair install did not work. Guess I'll try deleting the backup tasks and create entirely new backup tasks.
I just hit this too? Got a pop-up which disappeared fast and I couldn't do much about it. Tried deleting OLD backups but ATI didn't do anything except show processing. Eventually it said it deleted the new one as it couldn't be saved?
My task was to save no more than 8. The new one made the 9th. It was already there it seemed, at least the size of the file was shown in Explorer? Even after deleting 2 it didn't complete. Automatic cleanup is set on...
As you might recall in Jan. this is the PC that I had to do a CLEAN W10 install since ATI although it could recover the drive it wasn't bootable for some unknown reason. I did a backup manually of just the C: drive after that and after that I created a new plan to do all the drives (and ATI was a clean install).
Each backup takes over 400GB's on a 4TB drive. Not much else on the drive, and that since C: backup was only 50GB's, and when I looked at that drive the 8 existing were about 3.2GB's in size and the new one would be 408GB's. The drive is actually 3.63TB's After it showed the todays' at 408GB's in Explorer over 500GB's were free on the drive?
Now have I messed it up more by deleting backups manually?
Do I need to get the program and install it over itself?
Do I need to create a new backup plan or will it see the old ones?
Odd part is because it obviously had been working as the b5_s1_v1 and 2 were already deleted before?
Thoughts???
Steve, I used my wife's account to put in the above entry.
Reply to this one for me to get the reply..
One thing I noticed that made no sense.
I went into the plan and changed it from 8 saves to 6 saves. The last one there was B5_s1_v10. The icon on the Systray states it is doing B53_s1_v1? However as I look at the drive it shows b5_s1_v11? Does this make sense? Also while it is writing the file the size is 0 bytes which is normal for an open file being written to. However before when it basically hung the size was 408GB's.... it did everything probably but close the file?
Irv, sorry to hear of the further issues. As I mentioned in an earlier post for this topic, ATI seems to be sensitive? to changes to the Backup Scheme and can reset the count for the size of the version chain resulting in more incremental (or diff) files being created that the value configured.
The _v11 indicator in the file name seems to be a little bit of a mystery that is being reported by various other users and which has a separate topic raised in the 2018 forum.
See: The mysterious _v11.tib file access error. There are some thoughts that ATI is just using this as a temporary place holder while working on the backup chain or on cleanup but will wait for a definitive answer from the Acronis devs.
The log file for the backup task(s) should throw some more light on what ATI thinks is happening and any errors it is encountering during the processing of the task or in cleanup.
Manually deleting backup files is not recommended unless followed by a Validation for the backup task, or else discontinuing the task and cloning the settings to a new one, so that the database information is kept clean!
In reply to Irv, sorry to hear of the… by truwrikodrorow…
Steve, the V11 was the next one to be made, and was on the original failure that was deleted. I wasn't sure if ATI had made a temporary V11 originally and thought it might have needed space to write the 'real' one. When I opened ATI itself since I couldn't see the Popup any longer it said 'waiting' I recall. Since there was no way to tell it how to proceed, and the icon on the Systray said it would end in 1 minute continually, I figured time had run out to respond. So I decided to cancel the backup and it did delete the V11 backup.
3 files attached...
ATIlog.TXT, the one that failed... I see Quota's are violated, and now I understand that. I have 1/2GB set to be the warning limit... looks like it is more than that, a hard limit ATI would NOT go past.
ATIlog2.TXT... like the one above, it seems it always does this, "log uuid=E651BA0E-F029-48B0-844A-3DE22CB4CE15; product=True Image; version=19.0; build=6595; task=DB476727-6E4A-49E3-B959-B0BEDDE603F5; task_name=My_Book New_full_b53_s1_v1". Guess it doesn't expect anyone to have 52 copies. However at the end it actually used the real name,
id=15; date/time=4/3/2018 5:04:38 PM; message=The following backups have been successfully created: M:\Acronis Backup\My_Book New_full_b11_s1_v1.tib
id=16; date/time=4/3/2018 5:04:38 PM; message=Consolidate Backup Archive Location: M:\Acronis Backup\My_Book New_full_b11_s1_v1.tib Destination: M:\Acronis Backup\My_Book New_full_b11_s1_v1_8BF7EC66-F70B-4943-9805-70B637C1FAA9.tib
I also see it knew that v2 and v3 was there and cleaned that up maybe? Also took out V4 and V5 to match the new limit of copies I set from 8 to 6.
I think it is all OK?
The JPG is the backup folder now. Plenty of space on the drive, over a TB, will keep and eye on it. As you can see, V11 was NOT 409GB's that I saw on the failed run but 419GB's. Like I said, it was probably going over the limit for space left. I didn't know it was a hard limit it wouldn't pass? Seems strange to have that though, I'd think it should have just triggered a warning disk was running out of space and needed to be handled, not stop the process with no way to remove files and recover and complete the process (that I could find at least?).
Irv, just to clear up a possible misunderstanding. You wrote earlier:
However as I look at the drive it shows b5_s1_v11?
This is the mysterious _v11 file issue that I gave the link to the 2018 topic for, but this is definitely different to your new full backup which is shown in your JPG image as My_Book New_full_b11_s1_v1.tib
The _b11_ indicates that this is the 11th backup version chain sequence, whereas normally, the the _v?? part of the file name indicates a version of a particular file in that chain. As you are only creating full backup images, then you shouldn't see anything but _v1.tib at the end of the file names unless there is an issue with the backup task, or you are using file splitting to limit the size of files, i.e. as would be needed to fit on a CD, DVD or when using FTP.
I suspect that the file limit is there more as a protection mechanism as much as a 'hard limit' so that you don't completely fill your backup drive and prevent any other task from having the use of the free space that you have set the warning limit to shout about!
Steve, yes, it seems to be a 'stop' point. The wording of the option sort of led me to believe that it was just a warning (see JPG) then a hard stop and it would not go past it (on my PC where the JPG came from I didn't set it)?
Well, just read the manual on this and it appears this IS my fault. I set her PC to be in 'silent mode'. Manual states that No messages would be shown if in SILENT MODE. That put ATI into a non-responsive state that I couldn't figure out how to complete the backup. Hovering the mouse over the icon in the SYSTRAY did show ATI was waiting for a response due to lack of space. Only option I had at that point was to cancel the backup. It was the only way to end ATI and try again, which I did. I would call this a 'bug' as this particular case requires a response to a message, but it can't be done in Silent Mode.
Is there any reason hovering the mouse over the icon in the SYSTRAY would show it was creating My_Book New_full_b53_s1_v1 even though it wasn't? Also shows as doing that in the log I posted? Seems odd but it isn't a real problem.
Irv, from your log text file, this shows that you must have used the option to "Add existing backup" at some point and therefore the task name takes the name from the file used for adding.
In the log I see:
task_name=My_Book New_full_b53_s1_v1
So this is where the b53 details comes from, but later in the log it shows
message=Writing full version to file: My_Book New_full_b11_s1_v1.tib
thus the correct version chain sequence number b11 is being written / created.
For the Silent messages, seems like a bit of a catch22 situation if there is no way to respond to them when a response is required. I normally try to click or double-click on the ATI icon in the Windows status bar area and let this open up the ATI main GUI where you should see any errors indicated by the status icon in the middle between the Source & Destination panels.
I did click on the status and it opened ATI itself. In the center was just 'circling' dots. Only other choice was cancel on the bottom. Line showing progress was all the ways across and then the cancel button. Wife did say she saw a Dialog box open for ATI but it disappeared quickly after a few minutes. I suspect it timed out, maybe there was a time limit to respond and it closed. It did NOT cancel the backup and ATI was 'hung' until I manually did it. I used the ALT-TAB to view all possible windows open and didn't find a dialog box.
Yes, I deleted ALL the old backups from the OLD SSD after I was able to recover what I had needed and installed W10 fresh on that SSD. Last backup not part of the full's is just the NEW SSD before trying to recover needed files (data, settings, icons, etc.) from the old SSD on C:.