ATI delete all my SSD back up ????
I had created a clone of a SSD C: on another SSD .... yesterday at the time of leaving Windows, in background ATI made a task without knowing which one ... this morning I start my PC and ATI had deleted everything on this SSD, so tell me why A true image delete this clone of my C ?
thanks in advance


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Thank you for the answer, I downloaded read_log_file_install_2_2.zip...I unzip the file, I executed but I obtained a message which it could not install...sorry I'm not an expert.
you say this: "If you create a clone of a drive (SSD or HDD) then you should always remove either the source or the target of that clone from your system before booting back into Windows. Starting Windows with both drives connected can cause unpredictable problems due to both drives reporting the same identical disk signature."
Maybe that's why ATI delete my partition back up
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Marc, please download the standalone version of the Log File Viewer app, this does not need to be installed so should work for you by just running the program extracted from the zip file.
Link is: https://forum.acronis.com/system/files/forum/2016/03/115626/read_log_file_standalone_2_2.zip
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According to me this is log:
log uuid=D614D584-9A54-44AC-94E8-A61FCDD4416C; product=True Image; version=19.0; build=6571; task=96B82519-E19A-4AF9-B337-4CDD7D64AFED; task_name=Cloner un disque
Start= 11/08/16 06:19:07
id=1; level=2; module=100; code=2; date/time=11/08/16 06:19:07
message=Opération Cloner un disque démarrée.
id=2; level=2; module=100; code=0; date/time=11/08/16 06:19:07
message=Operation description: Cloner un disque1. Effacement du disque <indent value=4>Disque dur : <indent value=10>2</indent><indent value=4></indent> 2. Effacement du disque <indent value=4>Disque dur : <indent value=10>2</indent><indent value=4></indent> 3. Copie de la partition (<textcolor value=0xff0000>Redémarrage requis</textcolor>)<indent value=4>Disque dur : <indent value=10>1 -> 2</indent><indent value=4>Lettre de lecteur : <indent value=10>C:</indent><indent value=4>Système de fichiers : <indent value=10>NTFS</indent><indent value=4>Nom de volume : <indent value=10></indent><indent value=4>Taille : <indent value=10>238,0 Go -> 111,3 Go</indent><indent value=4></tabpoint></indent> 4. Copie de la partition (<textcolor value=0xff0000>Redémarrage requis</textcolor>)<indent value=4>Disque dur : <indent value=10>1 -> 2</indent><indent value=4>Lettre de lecteur : <indent value=10>-</indent><indent value=4>Système de fichiers : <indent value=10>NTFS</indent><indent value=4>Nom de volume : <indent value=10></indent><indent value=4>Taille : <indent value=10>450 Mo -> 455 Mo</indent><indent value=4></tabpoint></indent> 5. Copie du MBR <indent value=4>Disque dur : <indent value=10>1 -> 2</indent><indent value=4></indent> .
id=3; level=3; module=10; code=1003; date/time=11/08/16 06:19:12
message=Un redémarrage de l'ordinateur est nécessaire Veuillez noter que l'opération sera annulée si vous choisissez de ne pas redémarrer l'ordinateur maintenant. : ⎂Redémarrer/⎂Annuler
id=4; level=2; module=10; code=1003; date/time=11/08/16 06:19:22
message=Un redémarrage de l'ordinateur est nécessaire Veuillez noter que l'opération sera annulée si vous choisissez de ne pas redémarrer l'ordinateur maintenant. : ⎂Redémarrer/⎂Annuler : Réponse de l'utilisateur : ⎂Redémarrer
Start= 11/08/16 06:19:07
Finish= 11/08/16 06:19:22
Total Time= 00:00:15
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I dont understand, is as if there was a task to clone but erased the back up of my C:\
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Marc, thank you for the log file information, this shows that you are attempting to start a clone operation from within Windows, which is not recommended, plus when you perform a clone, it has to erase the target drive in order to then copy all the data (partitions/files/folders etc) from the source drive.
Please see KB document: 56634: Acronis True Image 2016: Cloning Disks for a comprehensive description of how to use Cloning to duplicate your disk drive(s).
I would strongly recommend that you should do this type of operation using the Acronis bootable Rescue Media and not from within Windows, plus it is also recommended to take a full disk & partitions backup of your source drive to an external backup drive before doing a clone, so that you have a means to Recover your system should anything go wrong in the process, or you select the wrong drive etc.
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