Skip to main content

ATI Stand Alone Recovery - Hang Condition

Thread needs solution

I am using the standalone recovery application, to backup my laptop after stages of the build process. I am able to navigate the app but when I click Proceed to backup the drive it starts and then hangs at creating the image. Anyone else seen this?

0 Users found this helpful

Hi Steve,

So I take it you're booting to the offline recovery media - is this via  CD/DVD or USB flash drive?  How much data is on the drive that you're backing up as well?

It's possible it is freezing... if that was the case, I'd run chkdsk /f /r on the source and destination drives to see if tehre are any difrty sectors.  Otherwise, perhpas just let it do it's thing for a bit - go have a beer (or two) and come back and see if there's been any progress at all.  The anticipated time can vary throughout the backup depending on the speed of the backup disk and the type of data it is working with during the backup.  Large files will show less time, but when you get to the OS folders where there are lots of small files and nested folders, the time will need to recalculate adn it wll take much longer.  If you're using a spinning drive and/or have lots of data to backup - both of those can impact performance and speed.  If you're using an external drive for backup, we've heard of users having problem using the front USB ports becaus they lack sufficient power... in addtion, just swapping a USB cable, or possibly the external enclosure has made a world of difference as well. 

Hi Bobbo,

It is a USB hard drive that I have partitioned. First partition is the bootable recovery software. Second partition holds the backups. I have no backups on this drive, at this time. I know this combo worked, as I had done backups previously.

I am going to give it another go later today.

Thanks,

Steve

Keep us posted.  You may want to try connecting to another USB port, possibly even swapping the USB cable for another and making sure teh cable is tight on both ends.  My front USB ports are underpowered for spinning drives.  They'll connect and work for small transfers (sometimes), but drop in and out during backup and recovery or any sustained read/write processes.  Using the back ports fixes that as they have a higher power output.

However, I also havea a WD 1TB external with a USB 3.0 micro connector and I hate it. If I so much as look at the cable funny, the micro end will disconnect because of the loose fit. I have to make sure to lay it flat and not touch it once it's detected or it may drop out when I'm using it.  A few others have simply changed their external cases (along with new cables that come with them) and found them to work much better.  It's a tough one to troubleshoot.

I'd also run chkdsk /f /r on the the source and destination drives and see if Windows finds any dirty sectors and/or repairs them.

Don't connect the USB HD via a hub, a port in a monitor, or a USB extension cord, etc. Connect the external drive directly to a USB port on the rear of the computer case. Even front ports often are not as good as rear ports, as they may use an internal extension or be lesser powered as Bobbo mentioned.