Skip to main content

Back up of 'C' & 'D' drives error 'Failed to read from sector nnn of hard disck...

Thread needs solution

ATI 2016 was working fine on my Win 10 desktop, however, I had a failed disk and motherboard and, since getting my PC back, with new motherboard, new SSD system drive 'C'  and new rotating data disk 'D' I can no longer do a successful backup. Every time I start a backup (Image for 'C' or data for 'D') I get error ''Failed to read from sector nnn of hard disck...'. If I 'cancel' or 'ignore all' that error it gets to a few minutes from finshed and then logs a similar error. If I 'cancel' or ignore all' that error it hangs and never completes the backup. 

I've tried re-running the ATI 2016 install which gave me the option to 'verify the install' which I did.

Should I uninstall and then reinstall ATI 2016?  

 

0 Users found this helpful

This almost sounds like the disk(s) you're backing up is/are actually bad.  

Can you verify with 100% certainty that "since you got your pc back" they actually swapped out the previous bad disks with new ones (different serial #'s)?  

If you can, how did they copy the data from the old drives to the new ones in the first place?  Assuming they did it right, if that data was already corrupted from the previous hardware failures, it could very well have carried over to any disk imaging or cloning that was performed.  When a motherboard fails, depending upon the cirumstances (overvoltage in particular), there's a higher probablily that other components attached to it or the PSU may be impacted as well.

Acronis should be able to ignore bad sectors and keep chugging away, but if your disk is really bad, any backup software could choke.  

I'd first recommend running "SFC /Scannow" from within Windows at an elevated command prompt to have the system check the OS for corruption.  

I'd also recommend that you run a "chkdsk" on the drive and see if it finds errors and/or attempts any repairs.  

And, since Acronis is reporting bad sectors - you probably want to check your Windows Logs to see if there are other hard disk related errors showing up in there anywhere.  

Even a brand new disk can be bad from the factory (SSD's included) - in most cases, warranty replaced disks are usually refurbished and may not be in the best workign shape either.  

Last (sorry, I know this is getting long), it sounds like you are trying to backup from within Windows.  What happens if you create an offline bootable recovery media (CD or USB), boot to it and try to create a full disk backup image to an external drive or some other source that is not the physical harddware which contains the existing C and D drives?  If it chokes there - I'd be guessing hardware problems since it would completely isolate/rule out any Windows/Acronis software compatibility issues. 

Thanks Bobbo, You could be right about some corruption being present.

I ran SFC /Scannow which found and corrected some errors.

I allso ran DISM (suggeseted by a Microsoft page) which didn't find any errors and then re-ran SFC /Scannow which didn't find any errors either. I noticed that my PC re-booted faster after this.

I had a look at the system logs but they were as obscure as the last time I tried to look at them.

In general all running well on my PC.

I have a new image 'C' drive (a Samsung 850 pro) and a new data 'D' drive (spinning disk). I've run 'check disk' on both of them with no errors found. I get the ATI 2016 errors on the 'C' and 'D' when running a backup so I'm thinking that it would be a long shot that both new drives would have problems.

I haven't tried doing a backup from off-line bootable yet. Will let you know how I go.

Well, keep us posted and good luck to you.   If this was a recovery from the failed system, you might be able to use Windows 10 recovery "reset your pc" to preserve the existing data but refresh Windows.  I know it's a sucky process and probably not something you want to do without a backup though.  Hopefully the offline backup will prove to work better and if you get a good backup and the online Acronis issues persist, you can try to trouble shoot a bit more after that.  

Also curious to know if your Windows 10 system is an upgrade from 7/8/8.1?  And/or is your Acronis 2016 install an upgrade from a previous version?

There are reports of others having weird issues with upgrades in either or both scenarios.  My install is from a fresh Windows 10 install (had previously upgraded from Win 7 Pro to get Win 10 Pro registered and licensed, but then went back and did a clean Win 10 x64 pro after that) and have had a fresh Acronis 2016 install.  The only upgrade I've done in Acronis are the from the intitial 2016 release to the most current.  So far, seems to be pretty stable for me though.

I upgraded from Win 7 pro to Win 10 pro (not a clean install but an upgrade). I also upgraded from ATI 2015 to ATI 2016.

I always leave my PC running 24/7 and, unfortunately, I had a number of power brown-outs which may have contributed to my PC failing. ATI 2016 was working perfectly on my PC prior to the 'D' drive/motherbord failure. Because of the power problems I have purchase an UPS so I shouldn't have that problem again.

I have just gone through a terrible process of having to re-register many of the main programs I run (i.e. Win 10 pro, Adobe Lightroom, Norton A/V) because they thought I had a new PC due to the hardware upgrad.

 

If you have not run chkdsk on the hidden partitions on your C: drive you should do so.  You can temporarily assign drive letters to those partitions using Windows Disk Management so that chkdsk can be run on those partitions.  After chkdsk completes remember to remove the temporary drive letters you assigned.

In Disk Manager my new 'C' Samsung 850 Pro 512GB shows:

100mb Healthy (EFI system partition)/'C' 429.02GB NTFS Healthy (Boot, Page File, Crash Dump, Primary Partition)/47.69 unallocated (for SSD overprovisioning)/450 MB Healthy (recovery partition).

My New 'D' drive shows only one partition:

1863.01 GB NTFS Healthy (Primary Partition).

Disk Manager didn't let me add  temporay drive letters to any of the un-named partitions on my 'C' drive.

As I've got everything other than ATI 2016 working fine now I'd prefer not to do any more fiddling at this stage.

 

 

I just recently had the same error ''Failed to read from sector nnn of hard disk..." when performing a recovery of a backup containing 3 partitions in one task from an external USB hard drive. I used ATI2015 USB-stick for recovery. This error occured repeating at 3 trials of recovery.

As just one of these 3 partitions contained the operating system which was really important to recover, I changed the recover task to recover C partition of my PC only. It worked without error. Then I recovered the next partition - no error, same with third partition.

So my job was done.

I checked my external USB hard drive for any errors with chkdsk - no error or bad sectors found.

Conclusion: this seems to be a bug in ATI 2015.

 

 

Well, good news all. My problem is fixed and the way it was fixed was by doing a clean re-install of Win 10 Pro 64bit.

So it appears that my problem was caused by some corruption in the Win 10 operating system that probably occured when my motherboard failed or when installing my new Samsung 850 Pro C/image drive.

Thanks again for all your help.