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Backup completes with Error: Inaccessible Location (that is wrong) and cannot sign in to account

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I had Acronis True Image 2016 installedon Windows 8.1 32 bit. I had constant errors with it. I set up multiple backups, but would get errors saying that backup destinations are not accessible at the completion of the backup, however the backup would complete in the correct destination, and was successfully validated. The error message indicated that the inaccessible backup directory actually was for a different backup scheme that saves to a different path, so it should not have been an issue with this particular backup. I deleted all my backup schemes and started with one new backup, but still got the same error relating to an inaccessible backup path that was different to the saved backup location that I had indicated. I contacted Acronis support and they explored my system via Team Viewer. The Tech ran some internal Acronis system report which indicated some error on the disk.

The disk is a mirrored raid 1 array (2 disks mirrored). I ran chkdsk as the Tech suggested, but no errors were found on the disk. I also ran Western Digital Data Lifeguard, but my two HDDs passed all tests. I then saved a Windows system image, which completed without error.

At this point I suspected that Acronis might be having some incompatibility with other software on the system, and that there was nothing wrong with my HDDs. I have also tested the memory, which has no errors.

I uninstalled Acronis and then upgraded the system to Windows 10 32 bit, which competed without error, and then reinstalled Acronis. Now, I am unable to sign into my account via Acronis. I changed my password twice, but still cannot sign in via the program, however signing in via a browser works fine. It seems that Acronis is allergic to this particular computer!

I have Acronis True Image 2016 installed on four other PCs on the home network and they work fine. All PCs have Bitdefender Total Security 2016, which I thought might be a problem, but only this particular PC has issues.

Any suggestions are welcome.

0 Users found this helpful

Alex,

When you did the uninstall/reinstall, did you also run the Acronis cleanup utility?  The utility cleans the windows registry.  Your symptoms indicate windows registry issues.

My recommendation is to uninstall, using the control panel uninstall, then run the cleanup utility, then reinstall.

Here's the link that contains instructions and a link for the cleanup utility.

https://kb.acronis.com/content/48668

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