Backup did not run, but no message no warning no nothing....
I recently switched (regrettably) from TI 2010 to 2016.
I run daily backups on an external USB 3.0 disk. Today this disk was not connected. But TI gave no warning no nothing.
HOW CAN THIS BE?
A backup software which notices a catastrophic failure (backup media not available) should inform the user with a BIG message box so the problem can be dealt with. But TI 2016 silently canceled the backup job and thus put my data to danger. What has TI become? A toy?
And after re-connecting the disk I started TI. I clicked on "backup now" but nothing happens? No backup is started? No error message? No log file? The "backup now " button goes gray for a second and then back to green. What is the problem? How can I tell? Frankly, TI 2016 is rubbish.
Not only has important functionality be removed (e.g. easy access to the backup log files, which is mandatory for a backup software) but daily backups take 2 or 3 times longer than with TI 2010, with the same settings and on the same machine.
I regret spending my money on this upgrade. I only upgraded because I plan to switch this computer to Windows 10 and TI 2010 does not work on Windows 10. But looking at what TI has become and how the core functions of a backup software have been neglected in favor of, apparently, a fancy app-like user interface and cloud features I won't use, I'm looking for a replacement. Suggestions welcome. Nothing fancy, just reliable day-to-day backups like TI 2010 could deliver.
I'm, still in the 30-day money back guarantee phase for the upgrade. Today's complete failure to inform me about a not-connected backup media and now the refusal to run a backup really destroyed by faith in this backup software. I don't expect much, but TI 2016 does not even deliver the most basic functionality. A shame, really. This was once such a good product.
Thanks. I know about these log files. I found them via sysinternals FSM easy enough.
I really don't think a user should be forced to search his system and then try to make sense of the XML-based log files. Even the simple info that a daily backup takes about 30 minutes has to be manually calculated from the first and last log entry. And only when you can figure that the numbers there are UNIX timestamps...sigh.
Backuo cannot run because backup disk off-line? I want a BIG and possibly RED error message right on the screen. So I know that somethings wrong and can act.
The log files produced by TI seem not to be really good anyway. There was no log error message in the log from today, despite the fact that the backup media was not connected to the computer. Duh! And the only log entry the system now generates (while I'm trying to manually get the backup running again after re-connecting the backup disk and rebooting the system) is "No Internet connection". It finds the disk because it creates the "Acronis Backup" folder. But then it does nothing...
I would have expected that the log at least contains something like "Backup cannot run because of this reason". Something that would help a user to get his daily backup working again asap, not waiting the typical 3 days turn-around for support emails. Good error messages and proper log files help users help themselves, causing less strain on the support staff. A lesson I have learned many years ago.
It's sad, but I'm really displeased with this TI 2016. And TI 2010 was so good and served me well for five years...
I happily shelled out the money for the TI 2016 upgrade, but I will ask for a refund.
All I want is a no-fuzz backup solution. I don't need all the "cloudy" services (with 10-30 GB backup volume per day it would be illusory anyway). I don't need all the "rollback" "try and rollback" and whatever tools they include in the package. All I want is reliable backup and restore. And proper reporting of success and failure. Just the basics, but done right. They could do it in 2010, but apparently no more in v. 2016.
As a fellow user, I can understand your frustation.
I created this link some time ago. It may be of interest.