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Backup error message stops other backups.

Thread needs solution

I am using Acronis True Image 2016 Compilation 6571.

I am doing more than 10 backups every day.

I have all the scheduled backups to start at the night and end before we start to work. When one of this backups fails, appears a message asking to cancel or restart the backup. If you dont choose anyone the other backups dont start. There is any solution to ignore this messages, cancel the current backup and continue with others backups?

 

Thanks.

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When you set up your backup tasks, how do you configure the error handling options?  They are on the Advanced Tab under Disk Backup Options.  See Picture below:

Do you know what the error message is? Is it always the same error message? Also, can you provide a screen capture of the error message next time this happens?  

I recommend downloading the Log Viewer App...the service logs may help us resolve your problem.  Link for Log Viewer App:

https://forum.acronis.com/forum/115626

Once we get the additional information, I am confident we can get this resolved.  And if we can't get this resolved, the MVPs will make recommendations to Acronis to fix the problem in future releases.

FtrPilot

 

 

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As FtrPilot mentioned, error handling should resolve this...  Also , you can reduce the number of repeated attempts or extend the length of time between attempts - say to maybe an hour so that a failed one doesn't try to start before the others have a chance to try and run. 

http://www.acronis.com/en-us/support/documentation/ATI2016/#269.html

Error handling

When the program encountered an error while performing backup, it stops the backup process and displays a message, waiting for a response on how to handle the error. If you set an error handling policy, the program will not stop the backup process, but will simply handle the error according to the set rules and continue working.

You can set the following error handling policy:

  • Do not show messages and dialogs while processing (silent mode) - Enable this setting to ignore errors during backup operations. This is useful when you cannot control the backup process.
  • Ignore bad sectors - This option is available only for disk and partition backups. It lets you successfully complete a backup even if there are bad sectors on the hard disk.

    We recommend that you select this check box when your hard drive is failing, for example:

    • Hard drive is making clicking or grinding noises during operation.
    • The S.M.A.R.T. system has detected hard drive issues and recommends that you back up the drive as soon as possible.

    When you leave this check box cleared, the backup may fail because of possible bad sectors on the drive.

  • When not enough space in ASZ, delete the oldest backup (the preset is enabled) - We recommend that you select this check box when planning unattended scheduled backups to the Acronis Secure Zone. Otherwise, when the Acronis Secure Zone is full during a backup operation, Acronis True Image suspends the backup and requires your action. The dialog will open even when the Do not show messages and dialogs while processing (silent mode) setting is enabled.
  • Repeat attempt if a backup fails - This option allows you to automatically repeat a backup attempt if the backup fails for some reason. You can specify number of attempts and time interval between attempts. Note that if the error interrupting the backup persists, then the backup will not be created.

    This option is not available, when you back up your data to a USB flash drive or USB hard drive.