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Backup Failes - Unsupported File

Thread needs solution

 

Dear All,

 

Trying to clone my PC System Drive and after 13gb into it the software stops and gives me the follwoing error log (Using True Iamge 2016):

2016-08-10T12:54:59.475 | 4 | 0x004 | 0x0021 | 0x4b5d8963cbce44b0 | Unsupported file type. ASEABACwRM7LY4ldS1Vuc3VwcG9ydGVkIGZpbGUgdHlwZS4AJG1vZHVsZQBBRVJST1JfTU9EVUxFX05BTUUAJGZpbGUAQS4uL2ZpbGUvZmlsZXN5cy9udGZzL250ZnNfZmlsZS5jcHAAJGZ1bmMAQUluaXRpYWxpemVEYXRhACRsaW5lAE6wAAAAAAAAAAA=
2016-08-10T12:54:59.560 | 3 | 0x017 | 0x0803 | 0xbe4a335cc601f5e5 | Operation has been aborted. | AQMIFwDl9QHGXDNKvk9wZXJhdGlvbiBoYXMgYmVlbiBhYm9ydGVkLgAkbW9kdWxlAEFFUlJPUl9NT0RVTEVfTkFNRQAkZmlsZQBBLi4vLi4vLi4vYXJjaGl2ZS92ZXIyL2ZpbGUvb3BlcmF0aW9uLmNwcAAkZnVuYwBBUHJlcGFyZUVycm9yACRsaW5lAE49AAAAAAAAAAA=
2016-08-10T12:55:01.717 | 4 | 0x13c | 0x0005 | 0x9f2c53c72e8bce7c | Operation has completed with errors. | AQUAPAF8zosux1Msn09wZXJhdGlvbiBoYXMgY29tcGxldGVkIHdpdGggZXJyb3JzLgAkbW9kdWxlAEFFUlJPUl9NT0RVTEVfTkFNRQAkZmlsZQBBLi4vLi4vLi4vcHJvZHVjdHMvaW1hZ2VyL2RlbW9uL21haW4uY3BwACRmdW5jAEFtYWluACRsaW5lAE6GAgAAAAAAAAA=

Using MAC OS 10.10

Cloning a 250 GB SSD Drive (System Drive. NTFS formatted) to a 1tb HDD.

Read the knowledge base and seems to be an issue with software without a solution.  Recommends using previous version. However, how can I locate and install a previous version of TRUE IMAGE .

Any advice?

 

Best,

James Mockoski

0 Users found this helpful

You can log into your account and choose an older version there - see screenshot (it's for Windows, but it's the same for Mac version).

The current issue with the Mac version is related to a system that has bootcamp enabled.  If you don't have bootcamp, it may be something else.  This looks like possible disk corruption - hard to say though as it just says unspported file type as the error.