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Backup failure..errors

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I have been trying to do daily scheduled full backups of various selected data files via: Wake-up computer, full backup to USB, Reserve backup to hard drive C, Validation, Notification.  Occasionally everything goes fine reporting successful backup.  Most times I get failed backup with various errors. i.e. failed to open backup 1, cannot locate meta/data file (sp), waiting for user interaction, and or others.  Usually if retry is selected the backup completes and reports successful.  I suspect the issue is in the reserve copy or validation.  Comments?

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Hello James,

Welcome to the Forum.  It appears you have inconsistent errors occurring with one or more tasks.  Your task description indicates a complex task which the app should handle and it sounds like it does if nothing else gets in the way.

One recommendation I have for you is to view the link I am posting below which provides a log viewer app for True Image and a brief tutorial on usage.  You could use this tool to view backup logs and search for errors.  Viewing the logs may help you to determine what and where the failure is occurring.

https://forum.acronis.com/forum/115626

I see you suspect that Validation may be at fault.  You might be right.  More specifically the Valdation step is probably fine but something else is causing it to fail such as that step being run immediately after the backup completes.  Some PC's do not handle that well and it can be necessary to run validation by itself at a later time by separate task. 

You might also have connection issues with your storage device\location.  In any case give the log viewer a run and let us know what you find.

Hi,

I have discovered that Validation seems to be the problem and if I uncheck the Validation option, my files and folder full backups run without errors.  If i run Validation manually from the backup file, it asks for my first backup and if not available, then my most recent one.  Strange since all my file backups are full backups and I run Validation from the last one anyway.  I presume Validation is successfull if I see no errors.  I do have Notification turned on and it works for the backup but not Validation.

As noted above, I wish for validation to be done at the end of the backup and as part of the task as it is offered as an option.  I also discovered that scheduling a Validation does not run nor stay selected just as selecting a Reserve backup "Copy source files as is" does not stay selected.  How does one get these features to work as stated in the program and manual?  Is there a update coming soon to address these issues?

Thanks,

James

 

James,

I believe what you have taken note of is by design behavior.  I know that Validation is a run once item and I have seen other posts about that option, not sticking if you will, to subsequent backups.  I suspect the same to be true for Reserve Copy as well but have not tested that to verify.

As for Validation failing at time of backup creation this seems to be an issue on some machines but not all, some being a minority.  Not  sure why that is but the workaround is to run validation on the backup manually after backup creation.

None of this is what you want to hear I'm sure and don't blame you for that.  My suggestion is for you to use the Feedback option to voice your opinions, likes, dislikes to Acronis developement.  This feedback is read and information therein is compiled for review.  That fact may not get your particular issue fixed or addressed but if you say nothing then the chances of getting things changed are less than if you do.

The Feedback option can be found in the Help Section of the GUI (look for the Open Book icon) and you can reference this Forum thread in that feedback if you so desire.