Skip to main content

Backup files missing

Thread needs solution

Windows 10 with acronis 2016 build 6571

Daily sequential backup

my backup still shows drive c but the folder is empty but it still shows the folder size as over 100gb

it has been working fine for months

any recommendation ?

0 Users found this helpful

Sounds like you manually deleted the backup files in Windows file explorer or moved them somewhere else.  You need to "validate" the backup and when it tells you teh file are missing, "ignore" each one until it's done.  Acronis keeps a record of each backup created and expects those files to be there.  If you move or delete them outside of Acronis, it does not know this and will maintain the information in the database that it previously wrote when those backup files were created. 

Personally, I would start a new backup task and start fresh with that one.  Then delete the old backup task settings in Acronis when the new backup has completed the first successful full.