Backup hangs; never completes
I've been using True Image 2016 Build 6571 on a Win7 Home Premium 64bit PC successfully for months, only to have my backup job start to hang when partially completed. A different amount of data gets backed up each time before it hangs. The backup is a Files and Folders backup of my entire data drive.
Here's what I've done to try to fix this:
- Rebooted
- Deleted the backup job and backup files
- Rebooted
- Created a new backup job with a different name
- Started new backup.
After those steps the backup still only partially completes.
Any ideas on how to resolve?
I've been using True Image 2016 Build 6571 on a Win7 Home Premium 64bit PC successfully for months, only to have my backup job start to hang when partially completed. A different amount of data gets backed up each time before it hangs. The backup is a Files and Folders backup of my entire data drive.
Here's what I've done to try to fix this:
- Rebooted
- Deleted the backup job and backup files
- Rebooted
- Created a new backup job with a different name
- Started new backup.
After those steps the backup still only partially completes.
Any ideas on how to resolve?
Hi @ MidwestSteve,
Have you checked the File System for Errors, not only the operating system's partition, but also the Destination Partition as well?
This is what kills the Backups for me, File System Errors.
Logs could certainly help so should be the first point of reference. The link from Steve's post above is the best logviewer we have and it's pretty darn nice.
I'd also recommend running chkdsk /f /r on the source and destination drives too. Using the free version of hard disk sentinel may help identify a bad disk with warnings and/or via the reported expected life of the drive as calculated from the SMART information provided from the disk.
How are your source and destination drives connected/communicating with each other? If this is over a network, especially wirelessly, that can cause trouble due to slow connectivity or network dropouts from the PC, router, or network location. Many home NAS devices skimp on CPU and memory and can become overwhelmed due to lack of resources. When a NAS is constantly in use and/or if the NAS is serving multiple devices and doing other things like streaminng media at the same time and making backups, sometimes these have to be rebooted because it becomes unresponvie and hangs up. The same can apply to some home routers that become unresponsive due to too much CPU and/or memory being used and the device hanging up.
What are the power settings of all involved devices - could any of the systems be attempting to enter a power saver state due to no physical interaction being sent to it during the backup period? There are multiple power settings to consider that can apply to USB ports and hard drives. Basic ones are in control panel >>> power management. Then from there are advanced options for things like sleep, suspending USB, suspending disks... and there are different power settings for devices that have battery and AC power options (laptops). Additionally, there are some other power settings in computer management >>> device manager >>> usb - which an also disable USB ports or suspend them from there (usually turned on for power efficiency by default). Keep in mind to check your remote system or NAS too for power saver settings.
If none-of-the above applies, I would consider hardware trouble - a failing drive, a loose connection (micro usb 3.0 connectors are notorious for being spotty if they aren't seated just right), an underpowered USB port or failing usb port, a bad USB cable, try reseating internal hard drives in case they wiggled themselves a little loose (more likely on a laptop than a desktop).
Run chkdsk /r on all disks and all partitions on each disk should fix the problem.
Thanks for all the suggestions. I'm backing up to an external drive via a USB 3.0 connection.
Took 12-24 hours to run chkdsk /f /r on both the source and target drives, but did that and reran the True Image job again. Still getting stuck partially through. The chkdsk and backup run so slow that I am also exploring if my USB port is operating at the correct speed. Nothing has changed there recently but will still look at that.
The job paused somewhere after running for several hours. The cancel command did not work, so I ended the processes TrueImage.exe, TrueImageHomeService.exe, TrueImageMounter.exe and TibMounterMonitor.exe.
This is the service log from using the Log File Viewer app. There are other logs created a the time I ended the tasks, but I can't find a way to view them. All logs attached. Job with issues is called "Data Drive 6".
Thanks for any help!
log uuid=D69B41FD-E3FE-4A25-86FA-3C0237ED880D; product=True Image; version=19.0; build=6571; task=C4667635-7346-4629-92B0-563682AD6282; task_name=Data Drive 6
Start= 10/8/2016 6:10:16 PM
id=1; level=2; module=100; code=0; date/time=10/8/2016 6:10:16 PM
message=Backup reserve copy attributes: format tib; need_reserve_backup_copy false
id=2; level=2; module=100; code=2; date/time=10/8/2016 6:10:16 PM
message=Operation Data Drive 6 started manually.
id=3; level=2; module=100; code=0; date/time=10/8/2016 6:10:16 PM
message=Operation description: Data Drive Files.
id=4; level=2; module=100; code=0; date/time=10/8/2016 6:10:19 PM
message=Backup reserve copy attributes: format tib; need_reserve_backup_copy false
id=5; level=2; module=316; code=0; date/time=10/8/2016 6:10:19 PM
message=Operation: Backup
id=6; level=2; module=100; code=11; date/time=10/8/2016 6:10:19 PM
message=Priority changed to Low.
id=7; level=2; module=11; code=1008; date/time=10/8/2016 6:10:40 PM
message=Create Backup Archive From: I:\ To file: Data Drive 6_full_b1_s1_v1.tib Compression: Normal Exclude: Files matching mask Match criterion:
*.tmp
*.tib
*.~
id=8; level=2; module=100; code=0; date/time=10/8/2016 6:10:46 PM
message=Writing full version to file: Data Drive 6_full_b1_s1_v1-2.tib
id=9; level=2; module=103; code=0; date/time=10/9/2016 10:23:42 AM
message=The e-mail notification has been successfully sent.
id=10; level=4; module=103; code=0; date/time=10/9/2016 10:23:42 AM
message=Batch operation has completed with errors.
Start= 10/8/2016 6:10:16 PM
Finish= 10/9/2016 10:23:42 AM
Total Time= 16:13:26
Just found that the external drive was on a USB 2.0 port. Deleted the backup job and files, recreated with new name, and rerunning. I wouldn't expect that to make a difference. Will advise if it does.
Well, moving this to the USB 3.0 port solved the issue. I would appreciate it anybody has an idea as to why it would hang on the USB 2.0 port. I don't see any reason why the source or destination drive would time out. But at least my backups are working again.
Is this an older PC? Desktop or laptop? If a desktop is the USB 2.0 connector a case mounted one?
Often a case mounted connector will fail with age. They also loose could connection where they attach to the motherboard. If possible you might try disconnecting it and then re-seating the cables to the connectors. In some cases a driver update can fix such issues as well.
Thanks. Desktop PC from 2012. Dedicated (motherboard attached) USB connections.
My front USB ports are not as power efficient as the ones on the back of my desktop. For instance, if I use the front ports with a 2.5" 7200rpm laptop drive... most of the time, they are fine. However, during large or long file transfers, these front ports sometimes temporarily disconnect due to insufficient power needed for the log jobs with spinning drives. If I use an SSD drive on the front ports, no issues at all.
When I use the back USB ports (3.0 or 3.1), these ones never cut out on me. The funny thing is that the front ports actually provide better transfer speeds than the back ports, but the back ports provide better stability.
USB is a mixed bag and can vary from system to system and even from port to port on the same system. Nnot all USB ports are equal in power efficiency and/or transfer speed. Tack on things like USB hubs, USB cable extenders, different USB adapters/cables/hardware, etc on the connecting side where the data is being written to... and performance can be all over the place in some instances.
At least you know now that your system performs better with the USB 3.0 ports and hopefully will continue to be consistent moving forward.
Agree with Bobbo here. Do try pulling the cables form the mobo and reattach, works wonders sometimes!