Backup is queued but never starts
I'm trying to run a manual backup. I've double-checked all my settings, but when I click to start the backup, it shows that it is queued and the dots progress from the source to the destination image but the backup never starts. I am befuddled.


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Craig, please see post http://forum.acronis.com/forum/115380#comment-342464 for my reply to a similar issue from another user with a queued backup.
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Thanks for the reply, Enchantech.
I started it last night and this morning it was still 'queued'.
I am backing up only the C: partition to an external drive (E:\imagebackups). I can open the drive in Explorer, so I know it is accessible.
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I assume this is a scheduled task set to run a a specific time. Please provide more details on the Options set for the task. If this is a manual task (not set up on a schedule) then state that.
Is this the first time you have run this task or has the task been working and suddenly stopped working?
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If you look at task manager you will see a few acronis background proccesses. One of these may be the problem. If I "end task" them and then restart the backup it works. I haven't worked out which causes the problem yet or how to stop it starting up if I did. Anyone know the answer???
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I had the same issue yesterday on 3 out of 6 PCs on an industrial system, and stopping the 3 TrueImage processes (listed below) in process explorer (similar to task manager) worked for me. Interestingly, TrueImageHomeNotify.exe showed over 2GB of private bytes used! This is on a 32 bit machine with 4GB RAM.
These were running version 6569, which I then upgraded to 6571. I'll have to monitor to see if the problems come back.
On a related topic, do these 3 processes need to be running full time on a system where all backups are done manually, not scheduled?
- TrueImageHomeNotify.exe
- TrueImageHomeService.exe
- TrueImageMonitor.exe
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