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Backup Stalls after 5 minutes

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A test backup of around 25 Gb.

Message "Calculating time remaining" for 45 minutes.  I stop the backup and TI stalls for another 45 minutes "Processing".  I shutdown TI with Task Manager and delete the empty backup file.  Used Chkdsk on the drive with no errors.  Tried three times wiht no success.  Any help please

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David, the most likely reason for the "Calculating time remaining" message is an issue with the Microsoft Volume Shadow Copy Service (VSS) which ATIH uses under the covers to create a snapshot of the files being backed up, including any system or other locked files.

See post: https://forum.acronis.com/forum/45832#comment-346558 where Slava, one of the Acronis Expert Support Professional said:

Slava wrote:

It is also possible to disable VSS usage for a particular backup task without touching Windows VSS service itself:

1) open the folder where your backups settings are saved: C:\ProgramData\Acronis\TrueImageHome\Scripts

2) each file there stores settings for particular backup job. Open files one-by-one in Notepad, or open latest modified file (if you have just modified your task), until you find the one that has backup name on 5th line, e.g. MyBackups

3) click Edit - Replace and replace use_vss="true" with use_vss="false"

4) save changes and close the file

Thanks,

Slava