Backups being deleted, "Back Up Now" button not functioning.
I installed a ATI 2016 the other night, and attempted to make fresh back ups to my Drobo, as I have been for over a year with ATI2014.
I set individual drive back ups, which would shut down the computer after completion. They all ran successfully one after the other, and I thought everything was good.
However, yesterday I first started to have a problem when I tried to manually start a back up. The back up now button was green, but it would not let me select the button, and no action would happen upon clicking it. I contacted customer support, and they instructed me to run an installation repair, which I did, and everything looked like it was working well. I set a back up manually to run overnight, and shut down the computer upon completion.
Today, I go to check on the back up I started last evening, only to find that there is no back up file at the specified location and all of my previous backups for other disks are also now gone (although they show as up to date in ATI). The back up now button is also no longer working, just as before. Scheduled backups are also not running.
It is a scary thing to think that this program cannot be trusted with the very thing that it was designed to do.
In my case, the files were also, in fact, gone.
I contacted Acronis support once again, reinstalled the program once again, backed up an HD once again, and upon restart the "back up now" button is not working again.
Got on with support, and after terminating ALL Aronis processes in the task manager, the backup will start. Once the backup finishes, we will see if it locks up again and will not continue other back ups.
If you continue to have difficulties, I would go one step further and use the TrueImage cleanup utility.
The procedure I would use would be to uninstall 2016 first, and then run the 2014 or 2015 cleanup utility.
This may or may not help but what you are experiecng is not normal and no specific cleanup has been released for 2016.
Please note that there is specific instruction within the cleanup utility to
perform some registry edits.
I'll give that a try next. Thanks!
Grover, I uninstalled ATI 2016 and ran the clean up utility, then reinstalled.
It works until I restart the computer, but once the computer is restarted, the Back Up Now button once again is unresponsive.
The only remedy so far is to kill ALL the Acronis processes in the Task Manager before each and every use, which is total BS.
No one else is having this issue?
It may help in working out what the problem is if we have more information. What operating system are you running? ATI 2016 does not always play nice when it is installed on a Win 10 system. If you are running Win 10 is it a clean install or an update installation; if the latter did you update via windows update or by installation media created with the Windows 10 Media Creation Tool?
Ian
Running Windows 7x64
Couple thoughts.
IN order for the "back up now" option to be usable, the target location must be accessible.
Perhaps there is a problem with the path if the target is a network.
Also, if a backup was missed, the startup settings (unless you changed them inside the scheduler/advanced settings) is set to perform a 'MISSED" BACKUP upon startup. So an ongoing backup would render the "back up now" as not available.
Grover,
Would this be the case even if the "Back up now" button is not grayed out? It appears green but doesn't respond to any clicks, even on a backup that has not yet run before.
For sure, the backup destination has to be accessible for any editing or the back up now to be usable.
Try using the task edit option "move" and repoint the task to wherever the target disk is now--even if it is the same as before. In other words. refresh the program's memory as to where the target disk is located.
I'll give that a try tonight and see if anything changes. Thanks!
Hello yeahyehyeah
Did you try to disable Antivirus software?
Kind regards,
Hi Olga,
I have no third party antivirus software running.
Are all the Acronis services running? (run services.msc)
Currently running attached
For sure, the backup destination has to be accessible for any editing or the back up now to be usable.
Try using the task edit option "move" and repoint the task to wherever the target disk is now--even if it is the same as before. In other words. refresh the program's memory as to where the target disk is located.
So I tried this just now, since I saw that some of the green check marks had disappeared from the backups on ATI. I "relocated" the images to the exact same spot that they were before, and the green check reappeared. Then I clicked "Back Up Now" and the green checks disappear and "Back Up Now" becomes unresponsive. Once again, the only way to combat this is to kill ALL Acronis processess, return to ATI and start the backup.
The destination is my Drobo that is attached and currently on, not in sleep mode or anything like that. It worked with ATI2014 with the EXACT same setup.
Here is a video of my findings.
Original Video - More videos at TinyPic
Still sounds like a path issue--or perhaps a driver issue.
Have you tried a UNC Path = "\\?\UNC\ etc
If within your 30 days free support, contact support for help. Live chat available via the upper right corner access to support.
I am a user with no access to drobo type equipment.
Been talking with support for the past 3 days with no resolution yet. What is this UNC Path thing?
Just talked with support again, uninstalled ATI2016 using the clean up utility (for the second time), and restarted. Installed ATI2016, and verified all the settings for the found backups. Got all the backups up to date, and restarted. Opened up ATI2016, clicked "Back Up Now" on each of my 5 tasks and watched the 5 green check marks disappear from each task, the "Back Up Now" button being completely unresponsive.
What is going on?
The presence and then absence of signal continues to make me think it is a connection issue--perhaps sleeping or the device being turned off by the system or the device. Here are a couple suggestions. Keep me posted.
If I am understanding Drobo correctly, it is attached via a usb cable. Are you using the usb3 3 cable and usb3 connector, or the usb2?
Does your computer provide usb3 connectors?
Here are two places to peform modifictions .
Edit the Device Manager/ Universal Serial Bus Controllers and under Power settings, remove any checkmarks from all the root hubs so no sleeiping is allowed.
Then in the Control Panel/Power Configurations.
Edit the configuration being used and turn off sleeping for usb deces.
Another place to look for sleeping is in the Drobo dashbord and also in the start menu/all programs.
There may be a utility provided by Drobo to set sleeping settingss.
I will check this out next, but it is just odd that the EXACT same setup worked without issues for ATI2014.
From a user perspective,
not surpising when we believe that 2014 was a mature offering which was build on 2012-2013-2014,
The 2015 was all new and 2016 is all new as well. Many of the so callled "bugs" in 2015 & 2016 did not appear in 2014 or were fixed before 2014.
Windows 8.1 and Windows 10 are all new so those add to the mix of being different (different problems) than 7 and XP.
I'm simply offereing my suggestions as a fellow user in an attempt to resolve your posted issues. It's your call.
Fair enough, I will give it a try and report back. Thanks!
yeahyehyeah,
Did you ever get this to work?