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Boot disk recovery Hangs

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I cannot get my Acronis True Image 16, Recovery Boot Disk, to recover my “Whole PC Backup” I have on a USB Drive. It gets as far as “loading please wait” and there it hangs!

I have also downloaded the latest “AcronisTrueImage2016_6571.iso” file from the Acronis site, But Again, it Hangs at “loading please wait” Could Anybody please suggest what I do next!

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Lee, welcome to these user forums.

There are several reasons why you may get a hang with 'loading please wait'.

You may be booting in a different mode to how your Windows OS normally is booted - the Rescue Media should be booted exactly the same way as Windows does, i.e. if Windows starts using the UEFI bootloader, the Rescue Media must use the same.

See webpage: Check if your PC uses UEFI or BIOS for how to check this.

Some systems do not like booting from CD/DVD media - in such cases, you should create the USB version of the Rescue Media.  This can be done from within the ATIH 2016 GUI with the Rescue Media Builder if you still have access to using this on this or another system, otherwise, you could try one of the free utilities for copying an ISO image to USB such as http://www.isotousb.com/ or https://rufus.akeo.ie/

Lee, how did you create the original USB disk - using an iso and a third party tool, or directly from within Acronis?  Whenever possible, I would stick to letting Acronis build the media since it's already part of the application and designed to do this natively.  How long have you let it set at the "loading, please wait screen"?  If your system is slow or low on memory, this could take a while since it is loading everything into memory.  Running from a USB drive is usually faster (especially if it's UsB 3.0 and you have 3.0 ports), where as a DVD or CD can take several minutes (depending on the machine hardware). 

As a test, first I would try to boot the media on another similar system (UEFI if you have UEFI or Legacy if you're using Legacy) and see if it's the same behavior or not.  

As Steve mentioned, how you boot the media can be a key factor too.  Have you tried a different USB port (use one in the back of the machine if using the front USB ports on the PC - or try the other side of a laptop if you can)?  We've had forum users who's motherboards won't boot UEFI CD/DVD's at all, but do work with USB just fine.  Others have had bad media builds using third party tools - even the ones recommended by Steve (which I've recommended before as well).  Others have had trouble with certain brand media (Verbatim has come up a few times in the forums).  One person kept building the media on a specific machine which was the culprit and ultimately got it sorted out by cleanly removing Acronis with the cleanup tool - prior to tht though, they built the recovery meida on a fresh install of 2016 on a different machine and that media worked fine.  Sometimes, even flash drives can become corrupt or malformatted - especially if they were ever used for another bootable product that may have left hidden paritions on the drive tha t Windows can't detect.  I will often use disk part and run diskpart /clean against the flash drive.  Then go back into disk management and initialize and set to FAT32 again.  For good measure, I have started to not only do thta, but then use minitool partition wizard free to format the drive as Fat32 after that again.  

 I think you'll get it sorted out with some trial and error and then it should be smooth sailing after that. There has not been a system yet that I could not get Acronis bootable recovery media to load with.