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Can not mount disk image as a drive letter (True Image 2016)

Thread needs solution

Sorry for the length of this.....

After at least two full days of trying to figure this out, I'm finally looking for some advice here.

The bottom line is that when I try to mount (NOT just explore) a backup made with True Image 2016 (ver 6569 latest version - registered), I get the dreaded message:

"Can't assign a drive letter to a partition from the backup archive"

All the archives I have validate correctly, and all can be explored by double clicking the first xxx.tib file. All were made with the latest 6569 release, some with the application running in Windows, some with the Acronis 2016 6569 DVD "boot disk".

Now there is a single exception case that when the archive has only ONE .tib file, it WILL mount.

Examples:

This archive will NOT mount:
----------------------------------------
As-Received-2016-05-25__full_b1_s1_v1.tib
As-Received-2016-05-25__full_b1_s1_v2.tib
....v3-v5...etc
As-Received-2016-05-25__full_b1_s1_v6.tib
-----------------------------------------

While a single file archive like the following WILL mount and drive letter(s) assigned correctly:

Day-2_full_b1_s1_v1.tib

-----------------------------------------

Mounting archives like this worked fine for me in TI Home 2011 and various other previous versions.

According to the built in help file, the s1 means "the number of the backup version" and the v1, v2, etc. means "the number of the volume". So I don't know if the problem is centered around just having more than one file in the archive, or if TI 2016 doesn't handle the v# at the end correctly, or if it's something else together.

I see that volume mounting has been an ongoing problem for people off and on throughout the various versions, but 2016 is the first time I've encountered it.

System notes:

  • Windows 10 Pro (on a brand new computer) - fully up to date
  • Acronis TI 2016 6569 (which was the first program installed after the mandatory windows configurations)

 

  • I've tried multiple clean and repair installs. No change.
  • I upgraded the True Image Home 2011 (that was working fine) on my Windows 7 x64 laptop, and the problem is the same on it now.
  • I've tried incremantal, full, basicially most of the normal backup variations.
  • I've tried turning various Acronis services off, no change
  • Disabled antivirus, no change.
  • Archives are not encrypted.
  • All validate and can be "explored".

There is NO way I can make a single file backup for 200 gigs worth of data, so there WILL be separate files in the archive(s). No getting around that.

I've run out of things to try.

Why the mount feature is so important to me:
My 10 yr old Windows XP computer died due to a motherboard failure. Fortunately not while the computer was actually running. So the data on my disks looks good (I borrowed a friends computer to make the 2016 archives that I need to return next week). But the is a LOT of data, programs, and files. I can't restore it as a partition on my new machine, nor do I ever want to. I just want the data and bits and pieces of software. Yes, I CAN explore the archives and can get to the data (so far), but very inefficiently. I need to do a real MOUNT as a drive letter so that I can run searches for what I'm looking for, use a directory compare program to grab files that are newer than ones I have on my laptop, and verify that files actually copy correctly. (I copied a large directory using the "explore" method and some windows pop-up killed it mid stream and I had to manually figure out where, and now I don't know if any files got missed, and on and on.) Plus mounting is a feature that is supposed to work and is part of what I paid for.

If there is a solution to this on the forum, I haven't found it in all the confusion of trying to get an operational system going again while fighting the new Win 10 at the same time.

Any ideas?

Thanks!

0 Users found this helpful

Cataddict,

There a patch that should fix your problem. See the link below.  I had to install this patch to get tibs to mount.

https://forum.acronis.com/forum/116874#comment-357378

Also, you should be able to mount an image by double clicking on it.  However in some instances, this brings up another error "Please locate the last version of the backup"  If you try double clicking and get this error, then see the link below on how to fix it.

https://forum.acronis.com/forum/117232#comment-359062

FtrPilot

Not sure this will be of much help but here is a Knowledge base article related to mounting with TI 2016:

https://kb.acronis.com/content/45806

Maybe the permissions for the folder where the backup is located are wrong?

FtrPilot wrote:

Cataddict,

There a patch that should fix your problem. See the link below.  I had to install this patch to get tibs to mount.

https://forum.acronis.com/forum/116874#comment-357378

Also, you should be able to mount an image by double clicking on it.  However in some instances, this brings up another error "Please locate the last version of the backup"  If you try double clicking and get this error, then see the link below on how to fix it.

https://forum.acronis.com/forum/117232#comment-359062

FtrPilot

FtrPilot:

Thanks! You've made my day!

Installed the patch, every archive I've tried so far mounts just as expected! I have some more to try tomorrow, but the patch seems to have done the trick. I works on my "main" old-computer archive just fine. Just used some file compare tools to traverse through some directories and results were what they should be. I'll also try it on my Win 7 machine tomorrow, more than likely will fix it too.

You're on point with the "... last version of the backup" problem too. That one drove me nuts yesterday morning, but I managed to find the link you referenced, which fixed that problem yesterday.

Enchantech, thanks for your suggestions too. That was one of the first things I tried - giving full access to everyone for every .tib file and directory just in case.

Again, thanks!

--joe (aka Cataddict - which means we're addicted to owning cats)

Joe,

Well done...I'm glad it worked and thanks for the feedback...

Regards,

FtrPilot

Yes, good to hear you got it all sorted.